Windows 10: Touch screen numeric keypad stopped working after Win 11 22H2 update

My HP Elite x2 G8 tablet just got updated to Windows 11 22H2 22621.819 via the normal Windows Update channel and now the touch-screen numeric keypad for entering my account PIN, works erratically or not at all. It usually just hangs after I enter the first 2 or 3 digits. I have to call up the full on-screen keyboard via the Accessibility icon or use a hardware keyboard.. The issue doesn't happen with 21H2. I tried a completely clean install of 22H2 with just current updates and default settings but the problem persists. My options are either to live with it or roll back to 21H2 but thou

:)

 

numeric keypad stopped working

Hi,

To assist you with your issue with numeric keypad, ensure that the Num Lock key is enabled. This key is usually located nearby or on the numeric keypad. Press the
Num Lock key and test it to determine if the keypad is working.

Use the following steps to resolve issues when either the numeric keypad does not work, but rest of the keyboard works correctly, or when the whole keyboard does not work but the numeric keypad works correctly:

NOTE:

Some keyboard functions might stop working when accidentally pressing and holding the
Shift key or the Num Lock key for several seconds or when these keys are pressed several times.

1. In Windows, search for and open Control Panel.

2. In Control Panel, click Ease of Access.

3. In the Ease of Access Center, click Make the keyboard easier to use.

4. Uncheck the option for Turn on Mouse Keys, and then click
OK.

If you are still having issues, you can refer to the article below:

Mouse, touchpad, and keyboard problems in Windows

Looking forward to your response.

Regards.

 

numeric keypad stopped working

Just purchased an HP Omen with windows 10 home.

After two days use, the numeric keypad stopped working . Help please

 

numeric keypad stopped working with windows 10. how to fix?

Hi Feliciajefferson,

Welcome to Microsoft Community.



I appreciate your interest in windows 10. I understand the inconvenience you faced. I will certainly help you to resolve issue.

I need more information about this issue so that I can assist you better.

• 
  What is the make and model of Numeric Key Pad?
  
• 
  Do you get any error code or message while using Numeric Key Pad?
  
• 
  What happen when you try to use Numeric Key Pad?
  

I would suggest you to follow the below methods to fix issue.

Method 1. Try to run hardware and device troubleshooter.

Follow the below steps.



1. Press windows + X key then go to control panel.

2. Search for troubleshooting then click on hardware and device.

3. Under hardware and device click Configure a device.

4. Follow the on screen instructions.


Method 2.Try to Update the drivers for your Numeric key pad and check if the same issue occurs.

Follow the steps.



a. Click on Start and type ‘Device Manager’.

b. Click Device Manager.

c. Click + sign next to Mouse and other pointing devices.

d. Right-click on your numeric keypad and select “Update”.

e. Restart your computer.

Drivers should get installed automatically after restarting the computer.



Method 3. If drivers are not compatible then I would suggest you to visit the laptop manufacturer website download and install the available drivers for your device in compatibility mode and check.



Follow the steps.

a. Right click on the driver setup file and select “Properties”.

b. Select “Compatibility” Tab.

c. Make a check mark next to Run this program in “Compatibility mode” and select previous version of Windows supported by the software, from the drop down list.

d. Then click on “Apply” and “Ok” option.

e. Then install the driver.

f. Then restart your computer and check how it works.



Visit the laptop manufacturer website download and install the latest numeric keypad drivers.

Hope this helps. If the issue still persists, let us know and will be happy to help.



Thank You.