Windows 10: Touch screen on Surface disabled

Hey, My touchscreen stopped working on my Microsoft surface pro 7+, I havent done anything in device manager or changed any settings, it just stopped working

:)

 

touch screen surface

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these methods:

Method 1. Reboot the Surface Pro 4 via the Two Button Shutdown

Please make sure the screen glass on your Surface is clean and intact before rebooting your Microsoft laptop, for the cracked or broken glass could disable touchscreen’s functionality.

A two-button shutdown can possibly resolve some unknown system error for the Surface Pro devices, the unresponsive touch screen issue included. Below is how.

1. Press the power button as a normal shutdown operation.

2. Press and hold the volume up (+) button and the power button together for at least 15 seconds.

3. Once you see the Surface logo pops up, keep holding the buttons for more 15 seconds.

4. Release the two buttons and then wait for 10 seconds.

5. Then start your Surface Pro 4 and touch the screen to check whether it responds.

Method 2. Install the Latest Surface Pro 4 Updates

Microsoft support team release the bug fixing updates regularly for their products, so do the updates for Surface Pro 4. To get the latest Windows Updates for Microsoft Surface Pro 4, follow below step-by-step guide.

1. Press the Windows shortcut keys Win + I to open the Control Panel.

2. Select Update & Security.

3. Click Check for updates under the Windows Update column.

Then the system will check for updates and install them on the Surface Pro 4 laptop automatically.

Method 3. Disable and Re-enable the Surface Pro 4 Touchscreen Driver

To re-enable the touchscreen driver and repair the touch screen not working bug on Surface Pro 4, follow the tutorials below.

1. Open the Device Manager.

2. Use the arrow keys to locate the HID-compliant touch screen under the Human Interface Devices category.

3. Right-click it to select Disable.

4. Right-click the HID-compliant touch screen again, and then select Enable this time.

Note: If there is more than one HID-compliant touch screen device listed, repeat step 3-4 for each one.

Source:

https://www.drivethelife.com/windows-drivers/mi...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
on the site before you decide to download and install it.

 

Touch Screen problem with Surface Pro 3

See if it works in UEFI mode this could determine if it s hardware or windows issue

1. Select the Start button, and then select Power > Shut down.
2. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen.
3. Once you are in UEFI, touch your Surface screen and see if it responds normally. Try to navigate in UEFI by tapping various menu items. Then, depending on how your Surface responds to touch, follow one of these steps:

• If touch does not work on your Surface, your touchscreen most likely experienced a hardware failure. Go to
  
  Device service and repair to initiate a service order for your Surface. If you want to work with a Surface Support Advocate,
  
  contact us.

 

Touch screen is disabled

Hi Roy,

Thank you for responding.

This issue might be due to drivers which are to be updated.



I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Also, I suggest you to contact the device manufacturer website and try to update the chipset drivers as well.

Hope it helps. Feel free to contact us for further assistance.