Windows 10: touch screen stopped working

My touch screen on my Hp notebook stopped working. Help

:)

 

Touch screen stops working, Windows 10

It's gone again!! I was using an app with the touchscreen, when I saw the on screen symbol in the task bar flicker, it then disappeared and the touch screen stopped working.

Step one now tells me that it is applying a fix, then comes up with the message - Unknown usb device (device descriptor failed) is not working properly. Your pc must be restarted. - Restarted and went back and ran troubleshooter again, getting exactly the
same result and message.

Step 2 - The touch screen driver has now vanished from the list! (last week when the touchscreen wasn't working I tried to find the driver and couldn't - perhaps this is why!)

HELP!

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

touch screen stopped working

Hi Jessica,

Thank you for responding.

I understand the inconvenience you are facing in accessing touch screen feature on your device. We will help you with this issue.

Let us know what are the troubleshooting steps you have tried to resolve the issue.

Step 1: I suggest you to run Hardware and Devices troubleshooter and check if it helps.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to search for all the latest drivers for your device from the manufacturer's website, download, install them and check if it helps.

Refer: Drivers for Satellite E45W-C4200X Support

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.