Windows 10: Touchad Not Working

Guys i am in real agony hear so if someone can help me i will really appreciate it.

i have a TOSHIBA Satellite P50-C and touchpad is not working at all on it. And when i go to device manager & mice and other pointing devices , only HID-complaint mouse is showing there. I tried to install synaptics driver specific for my laptop from the Toshiba support page but whenever i try to install the driver, the driver window just disappears. It only happens with the Synaptics and elan touchpad drivers for my laptop, all other drivers from support page installs normally.

I have tried installing the different versions of windows from 7 to 10 but this issue is not going away. And i know my touchpad is not broken because it works means i can use the cursor in bios setup while clean installing the windows but as soon as the windows setup starts it stops working.

So if someone knows what really is going on with my laptop, please help me out.

:)

 

Touchpad delay still working after disabled.





I disabled the touchad delay on my windows 10 and it is still working.

 

Error code 0xA00F4244(0xC00D36D5) on using Camera on Windows 10.

my camera ids not working

 

Hi, does your touchpad work in Safe Mode?
If you look in Device Manager, what do you see for the touchpad? Is any driver installed?
(Look in both Safe and Normal modes).
In normal mode, do you see any yellow triangles in Device Manager (not just for the touchpad?)

What happens if in Device Manager you click Action, Scan for hardware changes?

You would expect a driver to be installed automatically.

Which edition of Windows did it originally come with? There are many variants of this laptop.
Could you post the URL of the driver page you're looking at?
Is it this?
http://www.notebook-driver.com/toshi...river-utility/
And presumably you have x64 Windows installed?

If the only problem is the Synaptics driver, have you tried
a. installing in compatibility mode
b. making sure UAC is not off?

 

@dalchina no the touchpad doesnot even work in the safe mode.

And in device manager under mice and others only HID-complaint mouse is showing even in the safe mode. And there is no yellow triangle on any driver.

My pc came with windows 10 home edition

And here's the link from where i downloaded the touch pad driver. Drivers & Software Support | Toshiba

And yes, i have tried installing installing the driver in compatibility mode and uac is on. But, still no success.

 

Noted you have posted this here
Latest Synaptics Touchpad Driver for Windows 10 - Page 7 - Windows 10 Forums

as well.
Forum Rules - Windows 10 Help Forums
- number 2. (I believe that means the subforums here)

 

I created the new thread because after posting in that thread , i noticed that thread is quite old and its not specific to the problem i am facing. Any way i have deleted that post, sorry for the mistake.

 

OK, thanks - certainly worth scanning that or searching for anything similar here.
It's an odd situation. Just one thought for now- if you create Kyhi's bootable Win 10 disk (a very handy item for your toolkit) available from the top of the Software and Apps section here, you could see if your touchpad works with that Win 10 build.

Hopefully someone will have a suggestion for you..

Presumably there's no hardware button to disable your touchpad- I recall one laptop I had which had one. There is a way to disable your touchpad using the keyboard, but that wouldn't explain why you can't install the driver anyway. Hard to see why it works in BIOS but not Windows.

 

Do you have an option in BIOS to switch to Advanced mode? You could try going to BIOS settings, check in Main tab whether the option is available, if you have, click Touchpad and switch to Advanced mode.

 

My wife uses a Toshiba Notebook [actually her second one in 10 years] and it has an Fx key used to toggle the Touchpad On or Off. She prefers a USB wireless mouse. Her first Toshiba had a small switch between the Touchpad and Keyboard to do the same. Either function was hardware based so if turned Off Windows didn't know about its status.

 

FN+F5 is the touchpad on/off.
F5 with Toshiba Function key driver.
My Synaptics touchpad is listed under "Mice and other pointing devices" in Device manager same as the Mouse.

However your hardware may well be different. I presume you know whether it is Synaptics or Elan.

With the driver file TCxxxxxxx.EXE file is a self-extracting ZIP(icon).
Run that should install the driver(it unzips to a temp folder somewhere then installs).

Other Toshiba drivers you may need are, System Settings Utility, System Driver.

 

@dalchina yes, the part where it works in the bios and not the windows is making me go nuts. If it was not even working in bios then i would have known that its a hardware issue and have replaced the whole touchpad myself but strangely its not the hardware thing hence all this chapter.

 

@brummyfan i do have advance option in bios but there is no touchpad or advance mode for touchpad in my bios.
ATTACH=CONFIG]180601[/ATTACH]

 

Have you checked for a BIOS update? Noted one reference where that was needed, though seemed surprising.

Try Kyhi's boot disk. It seems for some reason Windows isn't seeing your hardware, although your PC seems to be supported with Win 10 drivers.

 

@Helmut i have tried playing up with fn and f5 button but still no result.
And whenever i install the driver and after it unzips to a temp folder after that nothing happens. I know it should ask to install then but strangely it doesn't.

I am uploading a video of what is happening when i try to install the driver for all to see.
[youtube]CMhuJMAJYOA[/youtube]