Windows 10: Touchpad can no longer be disabled after 29 August Windows update

Since I installed a Windows update on 29 August I have lost the ability to disable the touchpad on my HP laptop when I plug a mouse in.


I have tried removing the drivers, uninstalling the device etc. but nothing seems to be able to stop the touchpad working.


Is there anyway to permanently the touchpad as I find having a "live" touchpad a major nuisance.

:)

 

After Windows 10 update, can no longer disable touchpad. Please help

Hi Feisty

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about disabling the touchpad after Windows Update, do let us know the following to assist you better:

• Are you referring to November Update?
• What is the make and model of your device?
• Do you have any issues with functionality of Touchpad?
• Where exactly were you trying to search for disable option?

This issue might have happened because of corrupted/ outdated touchpad drivers after the update.

If you are unable to access touchpad, I suggest you to connect an external mouse to try the below.

Step 1: Follow the below steps for search for the disable option and try to turn if off.

• 
  Press Windows + X keys from the keyboard and click on
  Control Panel.
  
• 
  Click on Mouse.
  
• 
  On the Device Settings tab of the
  Mouse Properties screen, click the Disable button to turn off the Touchpad.
  
• 
  Restart the system and check.
  

Step 2: Update the Touchpad drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on Update driver software.

Also, try to search for the drivers from Manufacturer's website and try to install the drivers.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

How to disable the touchpad.

Hi Ralph,

There are a lot of factors for this issue to occur. To
isolate the issue, we have some questions for you:

• 
  Were there any changes made before the issue occur?
  
• 
  What troubleshooting steps have you done so far?
  

If it is a tablet, the touchpad will not be disabled as a design. For more accurate information, we suggest that
you contact your manufacturer
for further assistance.

Update us on how
everything goes.

Regards.

 

Disable touchpad

Hi,

Normally, you can disable the touchpad from Device Manager by follow the steps below:

• Go to Device Manager.
• Expand Mice and other pointing devices.
• Right-click on HID-compliant mouse and select Disable.
• Click Yes.
• Check if the touchpad is already disabled.

You can also contact the device manufacturer for further assistance if touchpad cannot be disabled.

Update us with the outcome so we can provide further assistance.