Windows 10: Touchpad confuses cursor movement for a request to scroll (very sensitive scrolling)

Hello,


I have a Lenovo G50-45 80E3 running Windows 10. For background, every once in a while, my two-finger scrolling stops working out of the blue and will not respond to toggling off/on in the mouse advanced settings, etc. A restart always fixes this. Recently the two-finger scrolling stopped working as described; it came back when I restarted the computer, but with one unwelcome addition. Currently, the two-finger scrolling is VERY sensitive.


It will read most of my normal finger movements -- and these are one-finger movements! -- as requests to scroll and will not release the cursor. Instead, it just continues to scroll unless I click and swipe a lot in order to get it to release. Half the time it picks it right back up again, and when scrolling isn't an option (ie on a single-page document) the cursor won't move at all because it's still trying to scroll! It's highly frustrating. (It's also not specific to any program or anything like that; everything is affected.)


I eventually turned scrolling off all together, bringing me back to square one. I manually updated the drivers using Lenovo's website, have played around in multiple ways with the control panel's "mouse" section (varying pressure sensitivities, different mouse icons, horizontal vs. vertical scrolling, and so on), checked device manager and the settings menu, etc. etc. Nothing seems to fix the problem and make two-finger scrolling work the way it's meant to.


Any ideas?


TO RECAP: sudden bizarre scrolling sensitivity refuses to let cursor work like normal, reading even one-finger maneuvers as a request to scroll and sometimes preventing the cursor from moving. Multiple attempts to fix the problem through control panel and driver updates have been unsuccessful.

:)

 

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Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

Support für XPS 15Z L511Z | Treiber und Downloads | Dell Deutschland


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

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Original title: touchpad scrolling