Windows 10: Touchpad/cursor not working on Brand New Surface Laptop

I bought a brand new Surface Laptop 3 today and right away when I opened it out of the box, there was no cursor available and there was no response when using the touchpad. When I connect a USB wireless mouse to the laptop, a cursor reappears and I am able to click and navigate as normal with the mouse but still no response when I try to move the cursor with the touchpad. As soon as I disconnect my mouse, the cursor disappears again.


I went online and tried various solutions such as downloading and installing Windows updates, updating and uninstalling the drivers, and making sure that the touchpad is on in the control panel but it made no difference. Is this an issue that can be fixed or do I need to return this laptop?

:)

 

I want to disable touchpad on Dell laptop


Hello everyone,
My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

What I have tried that hasn't worked:

• start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
• windows key+x<mobility center. No touchpad to be found.
• various function keys. No options for touchpad on/off.
• device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.

Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
Thanks

 

Touchpad and cursor won't work!!

Thank you for your response. I know some times new things need the kinks worked out before they start functioning properly. Anyway I fixed the problem with the touchpad and cursor. I followed the suggestions to go directly to the Asus website and download
the drivers for the touchpad. I did this rebooted and it still wasn't working. So I went into the touchpad settings on the computer and clicked roll back to last driver. Rebooted and voila...touchpad and cursor worked. So I'm not sure which fixed it the
new driver download from Asus website or going back to last driver. It looks like the roll back did the trick but I would think that either actions would work. Hope that helps.

 

No Cursor on Asus Laptop-Touchpad works!

I have a fairly new Asus X540SA. My touchpad works, but I cannot get a cursor to log in/type. I have tried to disable the touchpad fn+f9, but nothing happens. I've also plugged in a usb mouse and
still cannot get a cursor. Help!