Windows 10: Touchpad driver stopped working and only works in UEFI

The trackpad started freezing and i tried everything, i eventually uninstalled it and i cannot get it to reinstall i have a HP stream laptop 11-ak0xxx. It now only works in UEFI, ive tried reinstalling windows with keeping settings and it didnt do anything, and i tried to reinstall with ONLY personal files. It failed because i dont have enough gbs and i have a small storage computer. Ive tried tests in UEFI and it didnt solve anything.

:)

 

Touchpad mouse has stopped working

Hi, have you tried downloading the driver from HP's site?
https://support.hp.com/us-en/drivers.../model/5390695




As an outside possibility an update you've received may be incompatible with your PC.

Odd that this didn't work, suggesting some other issue:

 

Touchpad not working

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

touchpad stops working after login

Hi thanks for the reply.

I did check the driver was up to date in device manager as suggested. I read that article and one of the suggestions was to boot up in safe mode. This confirms the touchpad drivers are up to date and there is no problem with the hardware.

The touchpad also works ok when the laptop initially boots up to the login screen. It just stops working as soon as Windows opens up after login

What is stopping the touchpad from working after login???