Windows 10: Touchpad mouse has stopped working

The Touchpad mouse on my HP Envy m6 Sleekbook has suddenly stopped working. I am not aware of any specific action I took which led to this happening.

If I go to device manager, the touchpad driver does not show up. If I check "Show hidden devices", it then does show up (Synaptics SMBus ClickPad), but with a small yellow "alert" triangle over the icon. If I open the device properties, the device status is listed as "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".

Things I have tried:
-Installing the latest version of the driver from here
-Uninstalling the device from device manager, and restarting my computer
-doing a System Restore to a recent date when the TouchPad was working.

My Windows version is 20H2 (OS Build 19042.867)

:)

 

Mouse and touchpad not working

Hey did exactly what you suggested and the first time i did it the mouse cursor became visible, it was at the center of the screen but i still couldnt make it move with the touchpad and i plugged in my usb mouse and that doesnt work too. I did it a few moret times but cursor never showed up again and still could make either the touchpad or the mouse to work. Do you have anymore suggestion?

 

I want to disable touchpad on Dell laptop


Hello everyone,
My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

What I have tried that hasn't worked:

• start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
• windows key+x<mobility center. No touchpad to be found.
• various function keys. No options for touchpad on/off.
• device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.

Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
Thanks

 

Mouse stopped working

Hi Bec,

One possible reason that your mouse is not working is due to outdated or corrupted drivers. For us to isolate your concern, we would need the following details:

• Which version of Windows 10 have you installed recently? To see which version of Windows 10 is installed on your PC, click on the
  Start button and then select Settings. In
  Settings, select System > About.
• Were there any changes made prior to the issue?
• Are you using a wireless or wired mouse?

We suggest that you run the Bluetooth Troubleshooter by following the steps below:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select
  Hardware and Devices > Run the troubleshooter.

If the issue still persists, follow the troubleshooting steps provided in
Mouse, touchpad, and keyboard problems in Windows article.

Update us with the results and let us know if you need further assistance.