Windows 10: Touchpad not working, error code 10 in device manager

Original title: TouchpadMy touchpad does not work on my Inspiron 15 5000 Series. It used to work for a few days then it would not work for a few days. I reset windows to try to fix this but it did not. The touchpad is completely unresponsive and does not show up under the devices. On the device manager list though, it says that the 12c HID Device cannot start code 10 and that it has returned an invalid HID descriptor. How do I fix this? Should I just call Microsoft or return it or what?

:)

 

Touchpad not working, error code 10 in device manager

Hello,

We realize the inconvenience you are experiencing with Touchpad not working in Windows 10. We will certainly help you.

A Code 10 error is generated in Device Manager in one of the following situations:

• Device Manager can't start the device.
• One of the drivers that the device needs does not start.
• Device Manager has insufficient information to recognize the error that is bubbled up by the device driver.
  

Note: In this situation, the Code 10 error can be a very generic message that indicates some kind of unspecified driver or device problem.

The issue could also arise due to outdated drivers that might not be compatible with Windows 10. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them
and see if it helps you to fix the issue.

First, try to install all of the Windows updates available and if issue persists, try to update the Touchpad drivers by following the steps provided in the article mentioned below.

How to: Install and Update drivers
in Windows 10

Also for reference:

Mouse, touchpad, and keyboard problems in Windows

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Touchpad not working, error code 10 in device manager

Original title: Touchpad

My touchpad does not work on my Inspiron 15 5000 Series. It used to work for a few days then it would not work for a few days. I reset windows to try to fix this but it did not. The touchpad is completely unresponsive and does not show up under the devices.
On the device manager list though, it says that the 12c HID Device cannot start (code 10) and that it has returned an invalid HID descriptor. How do I fix this? Should I just call Microsoft or return it or what?

 

Touchpad code 10 in device manager

My touchpad is not working all of a sudden. Its working earlier. I just locked my computer to grab some coffee and its does not work after. I use a Bluetooth mouse for the meantime but I want to use touchpad. I checked on the device manager and it has code 10 error