Windows 10: Touchpad scrolling and right click not working

I have a MacBook Pro 2015 and in Windows 10 my right click and scroll don’t work at all but they work when I boot into Mac OS. My volume shortcuts (f11 and f12) also don’t work but I can control them manually. Any solutions? (I have already reset it and no change has occurred)

submitted by /u/pumpkin919
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:)

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.

 

Touchpad Left- and Right-Click Not Working

Hi Bill,

Thank you for posting your query on Microsoft Community.



Please answer the following question:

Did you log in to the system using a standard user account or an administrator user account?

In order to make changes in Device Manager you MUST be logged on as an administrator.

After logging in to the administrator Account, I would suggest you first try updating the driver.

Follow the steps to update the Touchpad drivers:

• 
  Press Windows key + X key and click Device Manager.
  
• 
  Find the relevant Touchpad driver and right click on it.
  
• 
  Select Properties and then go to the Driver Tab. Click Update.
  
• 
  Restart the computer and check.
  

If this doesn't solve your problem, you have to uninstall and then reinstall your driver in compatibility mode.

• 
  Press Windows key + X key and click Device Manager.
  
• 
  Find the relevant Touchpad driver and right click on it.
  
• 
  Select Properties and then go to the Driver Tab. Click Uninstall.
  
• 
  Restart the computer and check.
  

Now go to your manufacturer's website and re install the driver in compatibility mode.

Hope this helps. Please respond if you have further related queries.

Regards,

 

Scrolling up + down (left +right) via touchpad, does no longer work.

Hi Levi,

Thank you for using Windows 10.

We understand your concern and would suggest you to update the Touchpad drivers as the initial troubleshooting steps and check if that helps. Here is the steps:

• Press Windows+X key on your desktop and select
  Device Manager.
• Locate Touchpad drivers, expand, right click and click on Update.

If it doesn’t help, then I would suggest you to uninstall
and re-install the Touchpad drivers in compatibility mode. Here is the steps:

• • • 
      Go to your manufacturer’s website and download the
      Driver’s setup file for your computer.
      
    • 
      Press Windows Key + R on your desktop screen to go to run box.
      
    • 
      Type devmgmt.msc and hit Enter.
      
    • 
      Under Driver, expand, then right click and select
      Uninstall.
      
    • 
      If you are prompted to Confirm then Confirm.
      
    • 
      Go to the location where you had saved your downloaded setup files of the drivers and
      right click, then select Properties.
      
    • 
      Select Compatibility Tab.
      
    • 
      Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
      
    • 
      Let the driver to install and then check the functionality.
      

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.