Windows 10: Touchpad Scrolling Not Working - Windows 10 Upgrade - Gateway NV570P

I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers as was suggested in other posts, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem. Anyone have any solutions?

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Scrolling on Touchpad NOT Working after Windows 10 Upgrade

I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers as was suggested in
other posts, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem. Anyone have any solutions? I'm regretting having upgraded to Windows 10 from Windows 8.1 since
this is a very frustrating bug in Windows 10.

 

web notes does not work

Hi

There are several items listed under Human Interface Device:

HID-Compliant consumer control device

HID-Compliant consumer control device

HID-Compliant consumer control device

HID-Compliant device

HID-Compliant system controller

HID-Compliant touch screen

HID-Compliant vendor-defined device

HID-Compliant vendor-defined device

HID-Compliant vendor-defined device

Microsoft Hardware USB Keyboard

Microsoft Hardware USB Mouse

USB Input Device

USB Input Device

I checked the driver for the touch screen and windows reported the driver is up to date.

I went o the manufacturer's web page per the link provided. There was no link for a driver for the touch screen. Here is what I found:

Driver

Bluetooth
Atheros
Bluetooth Driver
8.0.1.305
208.2 MB
2013/10/12
Download

CardReader
Broadcom
Card Reader Driver
16.0.2.8
15.9 MB
2013/10/12
Download

Lan
Broadcom
LAN Driver
15.6.0.10
11.4 MB
2014/05/23
Download

MgmtEngine
Intel
ME (Management Engine)Driver
9.5.14.1724
55.9 MB
2013/10/12
Download

TouchPad
ELANTECH
Touchpad Driver
11.6.27.201
123.2 MB
2013/10/12
Download

VGA
Intel
VGA Driver
10.18.10.3304
154.4 MB
2013/10/12
Download

VGA
NVIDIA
VGA Driver
326.49
252.3 MB
2013/10/18
Download

Wireless LAN
Atheros
Wireless LAN Driver
10.0.0.276
251.9 MB
2014/03/19
Download

[*]Documents

[*]BIOS/Firmware

[*]Patch

[*]Application

[*]O.S.

Bluetooth
Atheros
Bluetooth Driver
8.0.1.305
208.2 MB
2013/10/12
Download

CardReader
Broadcom
Card Reader Driver
16.0.2.8
15.9 MB
2013/10/12
Download

Lan
Broadcom
LAN Driver
15.6.0.10
11.4 MB
2014/05/23
Download

MgmtEngine
Intel
ME (Management Engine)Driver
9.5.14.1724
55.9 MB
2013/10/12
Download

TouchPad
ELANTECH
Touchpad Driver
11.6.27.201
123.2 MB
2013/10/12
Download

VGA
Intel
VGA Driver
10.18.10.3304
154.4 MB
2013/10/12
Download

VGA
NVIDIA
VGA Driver
326.49
252.3 MB
2013/10/18
Download

Wireless LAN
Atheros
Wireless LAN Driver
10.0.0.276
251.9 MB
2014/03/19
Download

 

This will be easier if you have a usb mouse and/or keyboard to use while correcting your laptop.
Go into settings, devices, device manager. In device manager expand mice and other pointing devices.
Right click your touch screen device (Elan Input Device), and left click uninstall to uninstall the driver.
Windows will want to restart to complete the action. Allow Windows to restart, it will reinstall the driver, and you should now have functionality returned.

 

Unfortunately, you may be stuck with the problem for a long time!

The HP forums have LOTS of posts with folks with the very same problem -- not able to scroll using their touchpads. And, they have the same limitations -- no Win10 synaptic drivers available from HP for their laptops.

So, until the OEMs start providing such Win10 drivers, a lot of folks are going to be stuck with limited functionality on their laptop touchpads in Win10.