Windows 10: touchpad stops working till I log off

hello. I am using a lenovo y520 at work with windows 10 pro 1909. I had purchased an upgrade from home edition.
A few weeks ago, the touch pad started suddenly stopping from working till I switch users or log off.
If I switch users and then immediately unlock the first user, the touch pad works again. So it looks like a software issue.
Any idea where to look for errors, etc...?
Thank you.

Microsoft Windows [Version 10.0.18363.693]

:)

 

touchpad stops working till I log off

hello. I am using a lenovo y520 at work with windows 10 pro 1909. I had purchased an upgrade from home edition.
A few weeks ago, the touch pad started suddenly stopping from working till I switch users or log off.
If I switch users and then immediately unlock the first user, the touch pad works again. So it looks like a software issue.
Any idea where to look for errors, etc...?
Thank you.

Microsoft Windows [Version 10.0.18363.693]

 

Touchpad stopped working

Hi Elizabeth,

We would like to ask some questions for clarification to know the best possible resolution to offer.

• Did you make any changes before the issue started?
• What are the troubleshooting steps you have done on your end?
• Have you tried running the Windows Update Troubleshooter? If no, kindly check this
  
  link to download the Windows Update Troubleshooter.

We also suggest that you check the article below as a guide on how to fix touchpad problems in Windows 10.

Fix touchpad problems in Windows 10.

We look forward to your reply.

 

Touchpad not working

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.