Windows 10: Touchscreen driver not updating ELAN EzTouchFilter/Win10

I've been trying for weeks to get my HP Envy x360 touchscreen working and cannot seem to find a driver update. The current one has the yellow triangle still Code 10/Cannot start. Please advise.Thanks.

:)

 

HID ELAN EzTouchFilter and Integrated Sensor Solution issues (touchscreen not working)

Hello there,

I have been having this issue for a while now.

Ever since a windows update some time ago, my keyboard, trackpad and touchscreen have stopped working.

After addressing this issue, the drivers, and getting into the problem, I found out a quick fix.

By disabling the Intel Integrated Sensor Solution, and restarting, the keyboard and trackpad started working again.

Unfortunately, the touchscreen did not.

I waited for more than 6 months with regular software and driver updates to see if the issue will resolve itself but it did not.

I started investigating this issue again today and it turns out a lot of people have this problem and they usually either give up or service their laptops even though its a software/update issue. I am not one of those people.

I came across a sort of helpful post on the HP forum about this:

Solved: ELAN EzTouchFilter / HID I2C Touchscreen Issue - HP Support Community - 7165433

But the support there also gave up just like the user. But, later on someone else cracked that it is "about the Power Data on the HID device 'I2C HID Device' and changing the power state from D3 to D0 - When
I disabled/enabled the IC2 HID Device, the power state changed, then the HID-compliant touch screen appeared in the Device Manager and the touch screen worked".

So this is definitely a software glitch of some sort or whatever.

I need someone to guide me how to do this - so I can get the EzTouchFilter to work (now it says the device cannot start).

Please dont ask me to reinstall the drivers, or check for updates or to see if the touchscreen is working in BIOS because I have been through all of this and those are not the answers.

I would really really really love to have my touchscreen back. I cant service it because i got it in the US and live in Serbia now.

I know Im not the only one with this issue but it seems no one wants to actually tackle it. Please...help me.

 

Touchscreen stopped working -driver missing from laptop

Hi Julie,

There are several ways to resolve touchscreen issues such us updating the driver, installing available updates or downloading the driver from its manufacturer website. For us to isolate the issue, we would like to ask the following questions:

• What is the make and model of your device?
• What is the build and version of your Windows?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps given on this article:
What to try if your touchscreen doesn't work.

We will wait for your response.

 

Touchscreen driver

To assist you further regarding your concern, we' d like to know which version of Windows are you using? On the other hand, you may uninstall and reinstall the touchscreen driver on your device. To do this, follow these steps:

• Click Start, type Device Manager and press
  Enter.
  
  
• Expand the Human Interface Devices section, right-click on
  HID-compliant touch screen.
• On the Driver tab, select Uninstall and click
  OK.
• Restarting your device may download and reinstall the touchscreen driver automatically if you're computer is connected to the Internet. However, we suggest that you visit the manufacturer's website of your device to get the latest touchscreen driver.
  

Note: There may be more than one HID-compliant touch screen
listed. If so, complete steps 2, 3 and 4 for each one. It is also recommended that you install every updates available for your device.


Once you're done, you may adjust the accuracy of the screen senses by calibrating it through the settings. To do this, you may follow the steps below:

• Click Start, type Calibrate the screen for pen or touch input
  and press Enter.
• Click Calibrate on the Display tab and follow the on-screen instructions, click
  Save to save the calibration.
• Once you're done, click OK and check if the issue persists.

Keep us updated about your concern for additional assistance.