Windows 10: Tozo 6 earbuds not working with Windows 11

Is there a patch update for the Tozo 6 earbuds yet? This is a problem with lots of users, it seems, and the only advice Microsoft has given so far is that we need new headphones. These earbuds work with every other device I connect to, so this is definitely a Windows 11 issue. And yes, I've uninstalled and reinstalled multiple drivers. Is there a patch update in the works?

:)

 

Windows 11 Update - Tozo t6 Earbuds no longer have sound

Well, I've had a frustrating email exchange with Tozo technical support (if you want to elevate what it was to that level). I went back and forth with them about my Tozo T6 earbuds not working in Windows 11. Since they work on my Android phone, the person I was talking to just flatly claimed there's nothing therefore wrong with the headphones. I then sent them some key posts from this site as well as corroborating reviews from Amazon that indicate that other contacts with Tozo indicated a problem with the earbuds. However, I my input was just ignored.

I found this "tech support" to be very obstinate and insensitive to the fact that my Windows 11 setup just doesn't work. In NONE of the emails did I get "we're sorry they are not working for you". It was a cold exchange.

This was the last note I received, which offered a partial refund. Well, that's great. I reckon I'll apply that to the cost of a different set of non-Tozo earbuds...

Hi,



Like we said before, the earbuds can work normally on your phone means there is no problem with the earbuds.

50% refund is the most I can apply for you, will you accept it or not?



Best regards,

Alisa

 

Tozo T-12 Earbuds

Hello, I'm Jan and I'm happy to help you today. Please try each method below to troubleshoot the Bluetooth Tozo T-12 earbuds

1. Search "Bluetooth"

Select "Bluetooth and other devices settings"

from the list select your Bluetooth Tozo T-12 device

Click Remove device

Press Yes.

2. Search Device Manager

Open Device Manager

Click on "View"

Check "Show hidden devices"

Expand Bluetooth

Then right-click on your Bluetooth earbuds

Then uninstall All the drivers related to your Tozo T-12 earbuds

Restart your computer.

Then try to pair again your Bluetooth device.

3. Search Control Panel

Open Control Panel

Click View by: Large Icons

Select Devices and printers

from the list of devices

right-click on your Bluetooth speaker

then select properties

click service tab.

then put a check on all the features under the Bluetooth services.

click apply then ok.

 

Windows 11 Update - Tozo t6 Earbuds no longer have sound

Thank you for the suggestion! I definitely plan to buy new earbuds that are NOT from Tozo. A terrible customer support experience.