Windows 10: TPM issue

My TPM has not been functioning properly, keeps giving the error 'device cannot start' even though it's enabled in bios. I've tried most of the suggested solutions like uninstalling the driver from device manager and restarting but none of the that seems to work

:)

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

TPM issue

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are having issues with TPM malfunction.



Let me point you in the right direction, where you would get the appropriate help for this issue. I would suggest you to post your query in

TechNet forums, where we have experts and support professionals who are well equipped with the knowledge on Trusted Platform Module to assist you with the appropriate troubleshooting steps.



However, you can also refer these article for further assistance:
Troubleshoot the TPM



Aditya Roy

Microsoft Community – Moderator

 

Issue after upgrading TPM firmware

Hello,

This is the update that I am trying to accomplish: https://support.microsoft.com/en-us/help/4096377/windows-10-update-security-processor-tpm-firmware

However after completing the steps that are listed within this article I am still not able to complete the actual upgrade. I still have the pop up that states i need to upgrade.

I followed the following steps:

1. ensure all upgrades are up to date.

2. download the specific .EXE firmware update file and run it on my machine as an administrator

3. clear TPM and restart.

however simple these steps are I have not been able to complete the update.

I am on a HP Z240 SFF 1.2 TPM

What can I do to ensure that my TPM is updated to the latest firmware?