Windows 10: TPM "Locked Out"

Hello everyone. So I wanted to encrypt my C drive with bit locker, but every time I try, it says:I researched some more info on this and came across this article: https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/ts-bitlocker-cannot-encrypt-tpm-issues#:~:text=Restart%20the%20computer.%20If%20you%20are%20prompted%20at,turn%20on%20BitLocker%20Drive%20Encryption%20on%20a%20device. my issue is the second one in the article I did all steps that it told me to do, but I still got the same error message. I even tried doing stuff in TPM Management on local comput

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TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

Cannot Turn on TPM

Yesterday the TPM was locked on my laptop.

Following expiration of the lock-out period I updated the TPM from 1.2 to 2.0 in the bios.

Now when I try and prepare the TPM I get the error message detailed in the picture.

I have tried a number of actions to rectify including the following:

• Turned TPM off and on
• Disabled and Enabled TPM
• Cleared the TPM

Any ideas on how to rectify this?

The only thing to mention is that I updated the Bios to the latest version earlier in the week then I did the TPM Bios update.

 

Need help on whether to clear TPM on not

It's clear as mud. As far as I can tell, it's specific to Windows, not necessarily activated programs like MacAfee, games, etc etc etc. MS Office, I have no idea.

Here's a lengthy doc on it: https://docs.microsoft.com/en-us/wi...initialize-and-configure-ownership-of-the-tpm