Windows 10: TPM Security Processor fails to start.

Hello all,


I've been experiencing constant problems with my TPM on my device. I use BitLocker Drive Encryption on my Windows Drive therefore upon booting, I'm always prompted to enter the 25 key recovery key. It's always been troubling me and always working for 5 minutes then failing again. (I have now disabled BitLocker)


In Device Manager, under Security Devices, there is the Trusted Platform Module 2.0 found, but isn't operational.

When I enter the device properties, it says the following:


This device cannot start. (Code 10)

A protocol error was detected between the driver and the device.


My PC (if that helps)

Windows 10 May Update Build: 18362.175

TPM 2.0 Manufactured by Intel

ASUS H110M-A/M.2 MoBo

8GB RAM

NVidia GeForce GTX 750Ti 4GB

Intel Core i5 7400 @ 3.00GHz


I also only installed Windows yesterday, and have only installed drivers. Nothing else

:)

 

Update your security processor (TPM) firmware

Is it just piece of cake or is this operation dangerous? I'm afraid to loose all my encrypted data???

3. Clear your TPM

Important

Before clearing your TPM, be sure to back up your data.
Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

Follow these steps to clear your TPM:

1. Go to Start > Settings >
   Update & Security > Windows Security >
   Device security .
2. Under Security processor, select
   Security processor details.
3. Select Security processor troubleshooting, and then under
   Clear TPM, select Clear TPM.
   
   Your device will need to restart before the process is complete.

 

constantly being asked tpm reset

There is no TPM update listed for ASUS:

https://support.microsoft.com/en-sg/help/409637...

Microsoft says:

If the manufacturer of your device is not listed in the following table, please contact the manufacturer’s customer support department for next steps.

Clear your TPM

Important

Before clearing your TPM, be sure to back up your data. Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

How to backup:

http://answers.microsoft.com/en-us/windows/wiki...

Follow these steps to clear your TPM:

Go to Start > Settings > Update & Security > Windows Security > Device security .

Under Security processor, select Security processor details.

Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM.

Your device will need to restart before the process is complete.

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.