Windows 10: TrackPad Fingers Scrolling issue after latest Win 10 Update

Issue:
Track Pad Fingers 2 fingers Scrolling issue after latest Win 10 Update.
Just after a Win 10 update for 'Asus Smart Gesture', the two finger scrolling is not working any more.

Event logs below:
Faulting application name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
Faulting module name: check_os.exe, version: 1.0.1.1, time stamp: 0x54c88609
Exception code: 0xc0000005
Fault offset: 0x0000108b
Faulting process ID: 0xde4
Faulting application start time: 0x01d10426346ae5df
Faulting application path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
Faulting module path: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\check_os.exe
Report ID: b8f66c9d-5d72-4531-9ed6-b508433d087b
Faulting package full name:
Faulting package-relative application ID:

Troubleshooting steps:
Uninstalled
Restarted the system
Fresh Installed latest version Asus Smart Gesture, but no go. Still exact same issue as above.

Expectation:
I am expecting to be able to have the two fingers scrolling running as before. More so that it was working and now not since last update from Windows 10 for Smart Gesture Asus.
Not having the two fingers scrolling is really a PAIN.

Any help is of course much appreciated as I have run out of idea on how to solve the issue.

Thanks

:)

 

Windows 10 gestures not working.

Hi,

The three finger gestures are not working on my laptop.

I updated my laptop to windows 10 last night. Initially after the upgrade, I noticed that my trackpad wasn't working properly, gestures like scroll and zoom were also not working. So I updated my mouse and trackpad drivers. Now the basic gestures like scroll
and zoom are working but the windows 10 gestures like the three finger gestures are not working.

I have seen many issue reported in the community about trackpad gestures not working but they all have one common issue that even the basic gestures are not working for them. So I guess they all need driver updates. But what about my issue.

Can some one help me out?

Regards

 

Two finger scroll not working on my trackpad after updating to Windows 10.

Hi,

I updated my Samsung laptop to Windows 10 this morning, and since then my trackpad multi-finger options have stopped working, most importantly my two finger scrolling function.

Please can anyone assist me with getting this issue fixed?

Thanks!

 

Hi, you may find that you need to force Windows 10 to use your older driver.

This is discussed here, together with how to suppress a particular update. (Search the page for 'powershell').
Windows 10: Can't scroll with two fingers on touchpad. Asus smart gesture won't load! : windows

Hope it helps..

 

Thanks dalchina for taking the time. No go there as well. I have contacted Asus support and awaiting their reply. Will post back as soon as I hear from Asus as I have a feeling I am not the only stuck with trackpad issue *Smile

 

So, will mark this as solved. I have downgraded and using ASUS smart gesture for Windows 8.1. The version is "SmartGesture_Win81_64_VER3011". Warning for those with the same laptop model, Version 405 and 409. They both have the same issue. Thanks

 

Hi zongo, good to know using the older version driver works for you. Note you will have to protect your older driver from being replaced as a driver update.
Solved Stop specific driver update Windows 10 - Windows 10 Forums

 

I have used the link you gave above to stop asus smart gesture from windows update. I kept v3 driver in case *Smile

 

This is how ASUS helped me solve the problem.

uninstall smart gesture
reboot
download the latest version of smart gesture and install
reboot
open smart gesture
unselect all options
reboot
select all options
reboot

two finger scrolling should now work

yes this is a pain to do but I have done it multiple times with every windows 10 update.