Windows 10: Transcript of a frustrating yet funny conversation with tech support

Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."

:)

 

I contacted Microsoft support and I am wondering if there is any way to get a transcript of he conversation I may need it for further support.

I contacted Microsoft support and I am wondering if there is any way to get a transcript of he conversation I may need it for further support.

OP - Microsoft Support transcript.

 

Transcripts of chat conversations

a few weeks ago a technician sent me an email containing a transcript of the chat that we had had.

today, when requesting another transcript i was told that it was not policy to do this.

could it be that the conversation revealed an admission that Windows 10 people app would not allow groups in a list of contacts?

 

Microsoft was absolutely correct, however. Did you buy the computer from Microsoft? NO! Brand new computer functionality is the responsibility of the manufacturer of the computer not Microsoft. You were a .... well nevermind..... and Microsoft was right.

 

Computer spontaneously catches on fire = hardware problem, take it back to the store.

Program on the computer connects itself to the internet, automatically installs a bunch of updates, then freezes = software problem = Microsoft screw up.

 

I understand that you are annoyed by the situation, but being annoyed does not make things better.

If you want my opinion: The technician is right: It would have been nice, if he could have helped you, but as he said he basically cannot.

At least in the country I live in, when you buy a product, you first have to deal with your seller, not with anyone else. Not the manufacturer, not the software producer. The manufacturer or anyone inbetween is not who is responsible for you. Instead, you have to go to the seller, tell him and give him a possibility to solve the problem. In my country, the seller has two tries in order to fix the issue. And that: Per problem! This can become really annoying, if for instance you have a car, which has different problems again and again and you basically can't do much about it, if the seller fixes them. But that is how it is.

So for you: Grab your receipt, go to the seller and have him fix it!

 

In the United States it is normally the manufacturer of the item. When they install Windows on a computer they make under OEM licensing, they assume support responsibilities for that operating system.

 

Good thing its under warranty !

 

Can't read your picture - I zoomed it to 400% but it is just too blurred. He is probably right though.

If I bought a car from a Ferrari dealer in Tajikistan I'd hardly phone up their headquarters in Italy and say "I only installed a couple of things" and expect a reasonable answer.

Take it back (if you can).. It certainly isn't MS fault if neither you or your seller know what to do.

You didn't buy your computer from MS. If you did you could complain.

 

I would not say that. We just do not know, whose fault it is. Maybe it's a strange bug - bugs happen all the time.

 

Doesn't matter whos fault it is. If it doesn't do what you were promised you return it to the person you bought it from. Otherwise you would try to get your money back from, I don't know, Broadcom, because your Bluetooth doesn't work on a laptop you bought from Tesco's.

 

Click the image three times in succession and it should be readable.

 

> > Click the image three times in succession

Had the same problem (image too small) click 3 times worked for me, tnx !

 

Anyway, problem is now solved. I posted a thread on the this forum and eventually somebody suggested a solution that worked.

If random people posting on this forum know enough about windows that they could figure out a solution to my problem, then I wonder why the windows support technician couldn't even make a single meaningful suggestion.

The solution: access the trouble shooter.

But I couldn't access the trouble shooter, because the whole system was frozen.

Solution to that: power the computer on and off repeatedly with the power switch to interrupt the start up process. Eventually the trouble shooter will launch.

Problem solved. Seems like advice the tech support should have been able to come up with. But she didn't even get as far as telling me to launch the trouble shooter before she decided it wasn't her problem.

I also found it annoying/comedic that the only questions she asked me were things I had already explained. I don't think she even bothered to read my words, let alone consider potential solutions to my problem.

Anyway, my problem is fixed now, so I'm slightly less disgruntled.

To expand the car analogy, if I buy a new car from Ford, and they give me a set of new Bridgestone winter tires with the car, and two days later my car flies off a bridge because the tires lost their traction in the snow, due to a manufacturing defect in the tires, it's Bridgestone, not Ford, that is liable. Ford guarantees that the cars will work. Bridgestone guarantees that the tires will work in the snow. If the tires don't work in the snow it is Bridgestone's fault, not Ford's.

I'll drop it now though.

 

That's what I mean.

However, also that is not always true: If you made the thing fail through improper use, then it's not the seller who is liable, but it's your problem. Maybe he fixes it, but he will want to be paid for that - and rightfully so.

Repeatedly switching a PC off during start-up may have solved the problem here. But it is not what I would call proper use. I would not be surprised, if given there later arise problems from that, the seller refused to fix them on warranty.