Windows 10: Translucent Photos even when using video

Discus and support Translucent Photos even when using video in Windows 10 Customization to solve the problem; My photo is translucent even when attempting to facetime using my video camera. I have turned transparency off but the photos have not changed. They... Discussion in 'Windows 10 Customization' started by PatAshley1, Aug 13, 2020.

  1. PATASHLEY1
    PatAshley1 Win User

    Translucent Photos even when using video


    My photo is translucent even when attempting to facetime using my video camera. I have turned transparency off but the photos have not changed. They have a shadowy background.


    Problem started after installing window updates.

    :)
     
    PatAshley1, Aug 13, 2020
    #1
  2. ROMMEL DIW
    Rommel Diw Win User

    Photos and videos

    Hi Jani,

    To better assist you with the phone photos and videos issues, please answer the following questions:

    • Which Windows version is currently running on your phone?
    • Are you getting an error message?
    • Were you able to back up your phone before the issue happened?
    • What troubleshooting steps have you tried so far?

    Regards.
     
    Rommel Diw, Aug 13, 2020
    #2
  3. ADITYA_ROY
    Aditya_Roy Win User
    Windows Photos Export Video Project Problem

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the difficulties you are facing with the Photos App, while exporting video project. We were able to create and export the video project. So the issue could be with photos app installed in the PC. I would suggest you
    to follow the steps mentioned in these methods.



    Method 1: Please refer the steps as mentioned in

    Fix problems with apps from Microsoft Store     article.



    Method 2: You can also try to re-install the app using PowerShell. Here are steps to re-install photos app:



    1. Open PowerShell (Admin). Right click on the start button and then on PowerShell (Admin).
    2. Then type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    3. Once the above command is successful. You can install the Photo app from Microsoft Store.


    We await your response.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Aug 13, 2020
    #3
  4. MURALIDHAR_G
    Muralidhar_G Win User

    Translucent Photos even when using video

    Photos and videos vanish from camera roll

    Hi Adrian,



    Thank you for writing to Microsoft Community Forums.



    1. Have you tried to access the photos and Videos from the different locations?
    2. Is this issue occurring only after connecting Surface to the Docking station?


    Try the below suggested steps to fix the issue.

    Step 1

    You may also refer the article Troubleshoot Surface Dock and
    docking stations     for more information.



    Step 2

    Remove the docking station and Check if you are able to access the photos/Videos. If yes, then it might be an issue with the docking station.

    However, you may try updating the display adapters and check the status of the issue.

    Refer the article on how to update drivers in Windows 10.





    Hope it helps.



    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Aug 13, 2020
    #4
Thema:

Translucent Photos even when using video

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