Windows 10: Tried everything, wifi driver/adapter still not working

My Asus has the IntelR Wi-Fi 6 AX201 160MHz driver. I've tried everything I could to try and fix this issue. It says "This device cannot start. Code 10". I'm starting to think it may be a hardware issue. I've contacted 3 Microsoft tech support people and none of them have been able to successfully fix my issue.


The wifi and mobile hotspot boxes don't even show up on my computer.

We tried updating Windows. We then tried to update all my drivers. We then tried to do a network reset. I then had enough and decided to do a factory reset on my computer. That didn't work either. Lastly, we tried to reinstall Windows on my computer. None of it worked.

:)

 

Windows 10 driver adapter not working

Hi Lewis,

Thank you for posting your query in Microsoft Community.

I suggest you to uninstall the network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select
  Uninstall.
• Restart the computer for automatic installation of network adapters and check if the changes are effective.

Update network adapter driver from the device manager by following the steps below and check if the issue is resolved.

• Press Windows key + X keys on the keyboard and click on
  Device Manager from the options.
• Expand the Network adapters from the options.
• Right click on the wireless network card and select Update option.
• Restart the computer and check if the changes are effective.

Hope it helps.

 

Cannot uninstall wifi adapter

Hello Calvin,

To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

• When was the last time the WiFi adapter is working fine?
• Are you getting any error messages?
• What are the troubleshooting steps have you tried so far?

Looking forward to your response.

 

"There might be a problem with the driver for the WiFi adapter"

I was using my Surface 7 Pro as usual this morning when suddenly my internet was not working. I went through the regular disconnect/connect, run troubleshoot, and even uninstalled my NordVPN app thinking there could be an issue with it. No luck.

The network diagnostics gave me the "there might be a problem with the driver for the wifi adapter" message, so I tried rolling back the network adapter update. Nothing.

I then used my spouse's laptop to manually download the latest WiFi adapter driver and then used a flash drive to pass it onto my own laptop. Still nothing.

I used a few other suggestions, tho I can't remember them all, that involved the cmd prompt, and it hasn't budged.

I tried downloading the May 3rd update but it's apparently impossible without internet connection, so I'm stumped.

The internet icon is a little globe with a Ø on
it, it has only the Airplane Mode option and the hover message is "Not connected - No connections are available"

What are my next steps?