Windows 10: Tried to create new Microsoft account for grandma, received this message. Now what?

server_error: The contextID supplied in the request did not have a matching cookie

:)

 

Trying to switch to Microsoft account from local, unable to...

I tried that, more than once. I go thru the complete procedure of getting a new Microsoft account password, then when I reach the final step to key in the Windows password, I try my NEW Microsoft account password, and I get the same message-invalid password. No luck. Any other suggestions.

 

Creating a Microsoft account PIN

Hi B. Johnson，

Welcome to Microsoft Community.

If you are unable to create a PIN for your Microsoft account, you can try the following steps to troubleshoot the problem:

1.Reset Microsoft Account: Try resetting your Microsoft account password. You can do this using a third-party device such as a cell phone, tablet, etc. by going to the Microsoft Account Recovery page and following the instructions to reset your password. After resetting the password, restart the computer and try creating the PIN again.

2.I would suggest that you can refer to the steps in Start your PC in safe mode in Windows - Microsoft Support to start your computer in safe mode.

Please create a new account in Safe Mode by following the steps below and see if the issue still persists under the new account.

• Search for CMD, then run it in administrator mode and enter the following command:
  

• After prompting the command to run successfully, enter the following command:
  

Note: USERNAME PASSWORD can be replaced with your desired account name and password, if you don't need a password you can leave out PASSWORD.

Restart your computer and log in to the system with the new account, if there is no problem under the new account, then bind your Microsoft account under the new account, if it can be successful, then this may be a malfunction of the account configuration file, please refer to the following article to transfer your information to the new account:Fix a corrupted user profile in Windows - Microsoft Support ((The steps for windows 11 are the same as windows 10, please refer directly to the steps for windows 10)

Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.

Best regards

Brandon | Microsoft Community Support Specialist

 

Cannot create Microsoft Account.

Hi Ranjith,

Thank you for posting in Community.

We understand your concern and we will provide the information required to resolve the issue.

Before we proceed, I would like you to provide the information stated below:

1. Are you trying to create a new Microsoft Account but unable to?

2. Are you trying to convert/change the local account into a Microsoft Account?

3. If you are unable to create a Microsoft Account, can you provide the error message that you are receiving while creating the account?

If you are trying to convert/change your local account into a Microsoft Account, follow the steps below

How to convert a local account to Microsoft Account:

• Press “Windows + I” keys to open settings.
• Select Accounts.
• Tap or click Switch to a Microsoft account and follow the on screen instructions.

Also refer to the article, Create a user account provided in the link below

Create a user account in Windows - Microsoft Support

Hope this information helps