Windows 10: Tried wiping/resetting my PC, unable to get past login

I reset and delete all my data so I could sell my pc and factory reset it. After that was done, I was given a screen with my user profile on it. When I try to login with my PIN it tells me "the profile service service failed the sign in". I read this could be a corrupt user profile. I tried to get into the PC safe mode, but have run into an issue where it asks my password and says it’s incorrect. I changed my password to ensure PIN still works, and made sure the pc was connected to the internet, but it still says it’s incorrect. I also tried doing the reboot repair tool and that didn’t work

:)

 

Locked out of PC unable to login

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to login to the PC. For further clarity on the issue, please respond to the questions below.

1. What is the exact error message when you try to login to the PC?
   
2. Do you have internet connectivity on the PC? If yes, is it wired or wireless?
   
3. Do you see any option to sign in using the PIN?
   

If you are using Microsoft account and you have reset the password, but still unable to login then I would suggest you to try connecting the PC using an Ethernet cable and then try to login.



In case you are using a local account, then you may want to refer the article

Reset your Windows 10 local account password



Note: Do not perform reset on the PC if you don’t have backup of the data.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to login to the PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand how it feels when the PC doesn’t work the way it is supposed to. For further clarity on the issue, please respond to the questions below.

1. What is the error message you receive when you try to login to the PC?
   
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
3. Are you using a local account or a Microsoft account to login to the PC?
   

If you are using a Microsoft account then I would suggest you to try resetting the password of the PC and see if you are able to login. Refer the article

How to reset your Microsoft account password



If you are using a local account on the PC, then you can refer the article

Reset your Windows 10 local account password



Note: The article talks about resetting the PC. It is not advised to reset the PC if you don’t have the backup of the data.



You can also try booting the PC into safe mode and see if you are able to login. Refer the article

Start your PC in safe mode in Windows 10



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Tried to wipe hard drives of PC & set boot drive to USB no windows OS

Hi there,

For a little background:

I have bought a 2nd hand PC from eBay and it came and was working fine. However, the original users documents, accounts etc were still all on PC. I wanted to do what I thought was a fairly simple task of resetting the PC to factory settings and wiping hard drives of all possible data.

I followed the step by step guide within settings recovery, and selected remove all files.

This did not work, so I then realised that reagents was not set to a file path at all. I created a file path of a usb and then created a recovery drive.

I then went back to settings > recovery and everything was working fine. Until the PC restarted, and started up again, then I got an error that something went wrong.

I then tried shift+restart. And tried recovery from drive, which also didn't work.

But I think in this process I accidentally selected boot from USB also. So now, I can't reset or wipe anything or get past BIOS.

All I want is to wipe my two hard drives and install a new windows 10.

If someone could help that would be grand, I have tried for hours and days, following different tutorials and forums, but have had no luck.

If any more detail is needed in parts or any extra information I would be more than happy to do my best to get that to you.

Thank you so much to anyone that tries to help!

Thanks,

Luke