Windows 10: Trojan in My Registry

I have an older 15 inch HP with W10 that I recently updated.

I have always had McAfee on the computer, it has never lapsed.

I have also run Spybot, Malwarebytes, Google Ghostery and ABP Adblock Popup.

When I recently bought a new printer it would not sync up with the laptop. I believe it was a driver issue as a result of the new upgrade.

But I called HP (the manufacturer of my printer) and they said I had a Trojan embedded in my Registry.
When I was online with him we went through various links and steps and yep ! There it was !

When I went to the Event Viewer it indicated that about 35 -50 ? programs have crashed/failed.

HP said they wanted to charge me 249 to fix it because it was not a printer issue.

I went to Best Buy and they said they would have to have my computer for a week and it would cost 199.

I bought a new computer, the one I have now for 239. Yeah me.

But the computer is still good ......minus the nasty trojan.......it runs slow, it takes forever to do anything and I will never use it for personal information.

I have transfered my files and links manually from the old computer to the new one...this one.

Previously, when I have had a trojan or virus, it was always right click and delete.

Not this time. Is there an easy way for a novice.......step by step........to delete it ?

The computer itself is only 14 months old. It has a lot of life in it if I can get rid of the trojan.

Can I fix it myself or should I trash it ?

Thanks.

:)

 

lumia550

Lumia 550 has Trojan, taken over most accounts I have. Need advice on removal method, software?? Spread to my computer and rewritten registry now aswel.. Hopefully not the phones aswel

 

Why is this web adress attached to internet explorer softwareinstalldone.com and all browsers

Hi,

Every time you open internet explorer this web address will pop up and install 4 Trojans on your computer and ask you to buy Registry clean pro

how can you stop it in internet explorer.

This file will destroy windows 10 in one day windows defender cannot remove these Trojans because they will leave traces in your registry that windows defender cannot handle . .

How can you stop this file from attaching to internet explorer.

This website attached itself it doesn't matter if you go to anywhere as soon as you start explorer it will popup and install the trojans this website must be working in connection with Microsoft office.

Regards.

 

What is the Trojan you have identified?

 

He took me to it in the Registry, it was at the bottom. But when I tried running a systems check on my own, it was not there .

But the event viewer has indicated a bunch of things have crashed/errors.

And it definitely runs slow.

 

Since you do not know what is on your system I suggest you run both Malwarebytes Anti-Malware and Malwarebytes Anti-Rootkit. The links below are for the tutorials for each of the programs and they include the download link to get the programs. Please take the time to read the tutorials before running the programs.

Malwarebytes Anti-Malware

Malwarebytes Anti-Rootkit

• Please be aware, that by using the above programs you risk losing all data stored on your system.
• It is recommended to back all important files before you proceed.
• Once you have cleaned your system of infection you must also check all additional connected hard drives, solid state drives and removable disks/media for infection in case they are carrying hidden malware.
• You accept full liability for any loss of data as a result of following the instructions contained in this post

 

If it is a trojan, then you should do a full scan with your AV and with MBAM.
Although, it almost sounds like a scam..

 

Agree axe0, Sounds like they are trying to get some money out of you. There is no need to trash a 14 month old PC just because it is running slow. Even if you do have a trojan, there are free online tools to help you get rid of it.

A good rootkit scanner is TDSSKiller.

If you are having that much trouble you may wish to do a repair install, or a refresh or a reset. This tutorial will show you how. Sometimes it's better to just do a clean install & start fresh.

Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

 

That is typical for all computers. It is a scam, there is nothing to clean. I wonder, where you got HP's number?

Scamming the phone scammers.. Fake tech support caller gets surprise ending - YouTube

 

I did a full scan with Kapersky.......quick and full, about 8 or 10 times.

I did MBAM 5,6 times.

I have always had Google Ghostery and ABP installed.

I did Spybot 3,4 times.

I did Windows Defender 3,4 times. The first time I did it, it took 16 hours..........no lie.

And I did CCleaner 5,6 times as well.

I felt like ........well, if something was not cleaned on the first pass, maybe it will be found on this one. Or I would walk away from the computer and figure that I may was well leave a virus scan running......it's not like it was going to cost me anything.

I was not aware of the MBAM Rootkit.
I ran it this morning but nothing seems to have changed.

After running the Rootkit, I downloaded Regseeker and it ran through 2601 files taking 27m to get the task done.
I checked the box that said autoclean, and I did not see any results posted, so I am assuming it did what it was suppose to do.
I am rerunning it now, just in case: see above............lol.

I am confident that those clowns in India........(from the call center) were probably going to get a percentage of the services they sold.

I don't want to trash a 14 month old computer but it runs incredibly slow. I have removed all the bloatware. All the free virus protection. I was told that they run in the background and conflict with each other. So I removed them and if I want to use them, I reload them, run them and then delete them.

I clean my history files 3,4 times a week.

I keep the trash bin empty........and I recently uploaded W10.

I am only using about 10 percent of the computer's capacity.

But if I click on yahoo it takes 2,3 minutes to load and if I restart the computer it takes 5m to cycle through.

Clicking on my mail or a random website is equally frustrating.

I 'll keep trying new ideas though.

Many thanks.

 

Are you running multiple real-time AV protection simultaneously???

 

I got their number from the literature found in the owner's manual of the printer.
It was an 800 toll free number that took me to India.
The company was registered in Ohio, but the call center was in India.

 

The only thing I am running now is Kapersky.

I stopped and deleted everything else.

Except Windows Defender. Kapersky stops that automatically.

 

Thanks, I 'll try TDSS this afternoon.

 

To be honest, it could take an age to find what is causing the slowdown. You've probably got a load of gunk or 'cruft' leftover from previous os's plus a load of things running in the background that may not be necessary. Multiple issues most likely. The simplest solution is a totally clean install (assuming your Win10 upgrade is properly activated)