Windows 10: Trojan on my computer

I've been told a Trojan has been placed on my computer. What do you advise?

:)

 

Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

Hi,

Please click the link below and follow Stephen Boots' suggestion on how to remove Trojan virus on your computer:

• List of anti-malware product removal tools

Let us know if you need further assistance.

 

Trojan in My Registry


I have an older 15 inch HP with W10 that I recently updated.

I have always had McAfee on the computer, it has never lapsed.

I have also run Spybot, Malwarebytes, Google Ghostery and ABP Adblock Popup.

When I recently bought a new printer it would not sync up with the laptop. I believe it was a driver issue as a result of the new upgrade.

But I called HP (the manufacturer of my printer) and they said I had a Trojan embedded in my Registry.
When I was online with him we went through various links and steps and yep ! There it was !

When I went to the Event Viewer it indicated that about 35 -50 ? programs have crashed/failed.

HP said they wanted to charge me 249 to fix it because it was not a printer issue.

I went to Best Buy and they said they would have to have my computer for a week and it would cost 199.

I bought a new computer, the one I have now for 239. Yeah me.

But the computer is still good ......minus the nasty trojan.......it runs slow, it takes forever to do anything and I will never use it for personal information.

I have transfered my files and links manually from the old computer to the new one...this one.

Previously, when I have had a trojan or virus, it was always right click and delete.

Not this time. Is there an easy way for a novice.......step by step........to delete it ?

The computer itself is only 14 months old. It has a lot of life in it if I can get rid of the trojan.

Can I fix it myself or should I trash it ?

Thanks.

 

Trojans

Windows Defender is not getting rid of the Trojans. Does anyone have suggestions?

Thank you