Windows 10: TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender

Discus and support TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender in AntiVirus, Firewalls and System Security to solve the problem; My client's Win 10 Pro (version 1903) computer has contracted the despicable TrojanDownloader:O97M/Xdoc.YA trojan from somewhere and I've run multiple... Discussion in 'AntiVirus, Firewalls and System Security' started by Travis_Lloyd, Jul 25, 2019.

  1. TRAVIS_LLOYD
    Travis_Lloyd Win User

    TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender


    My client's Win 10 Pro (version 1903) computer has contracted the despicable TrojanDownloader:O97M/Xdoc.YA trojan from somewhere and I've run multiple scans with Windows Defender (including a couple of Offline Scans) but it continues to report "Remediation incomplete" over and over again. I've also run (the paid premium version of) Malwarebytes as well as Spybot Search & Destroy, all updated with the latest definitions. Crazily enough, they won't even detect the thing, which at least Defender did. The "Help Page" is no help at all, since it assumes that Windows Defender was able to catch and delete the Trojan. I haven't seen one this bad in a long time, mainly because my machines all have the afore-mentioned multi-layered defense, including SpywareBlaster (which I know is a passive, not active measure). Any suggestions would be appreciated...

    Microsoft Help Page

    TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender 89de3e09-2757-4468-866f-dc6ea951b1cf?upload=true.jpg TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender 03c77e1b-9475-497b-b7a6-e435c14d4a2d?upload=true.jpg

    :)
     
    Travis_Lloyd, Jul 25, 2019
    #1
  2. VJSOH
    VJSoh Win User

    Trojandownloader: O97M/adnel

    Hi,

    I used the Microsoft Malicious Software Removal Tool to scan my computer. The scan results show Trojandownloader O97M/adnel as malicious software detected but not removed.

    The Microsoft Malicious Software Removal Tool did not remove this trojan file. I dont know why.

    How do I remove this malicious software?

    Thanks

    <Moved from Windows 10>
     
    VJSoh, Jul 25, 2019
    #2
  3. CRAWDADDY1999
    Crawdaddy1999 Win User
    Windows Defender is missing Restore Button for Quarantined Threats

    It wasn't listed under "Quarantined Threats", but was listed in "See full history" as quarantined. It has been about 2 hours
    and now it is listed under "Quarantined Threats" which now shows the Restore or Delete options. Something must be causing
    a delay in listing the quarantined file under "Quarantined Threats" after they have been found and quarantined by Defender.
     
    Crawdaddy1999, Jul 25, 2019
    #3
  4. LE BOULE
    Le Boule Win User

    TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender

    Le Boule, Jul 25, 2019
    #4
Thema:

TrojanDownloader:O97M/Xdoc.YA Can't Be Quarantined Or Deleted By Windows Defender

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