Windows 10: Trouble Downloading Games on Microsoft Store

So I’m trying to download the new Ori and the Will of the Wisps game.

I live in a rural area and my internet is trash. I used my phone’s hotspot to download about 8GBs of the 15GBs of the game but then my data ran out.

My problem is that now I can’t get the download to resume and it seems as though the progress I made on the download has been lost.

I’ve updated Windows, update the games store, and tried resetting the games store but nothing has worked.

It seems to be stuck on “starting download.” What should I do?

submitted by /u/Terminal_Willness
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:)

 

Trouble downloading a game from Microsoft Store.

Hi Mott,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions regarding the query:

• Are you logging in using Microsoft Account credentials?
• Are you the administrator of the user profile?

Step 1: Apps from Windows Store can be downloaded when you are signing into your user account using Microsoft account. If you are not signing in using Microsoft account, you will be able to access Windows Store, but you cannot download any
apps from Windows Store.



If you already have a Microsoft account, sign in and check if you are able to download the apps from Windows Store.



If you do not have a Microsoft account, create one by signing up
and check if you are able to download the apps from the Windows Store.



Step 2: If the issue persist, I suggest you to run the
Windows apps troubleshooterand check if the issue is resolved



In many cases, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, this tool can automatically identify and fix some problems with apps and the Store.



Write back to us for further assistance, we will be happy to assist.



Thank you.

 

microsoft Solitaire games Wont load and can't download any new games from Store

Hi Mosey,

Thank you for posting your query on Microsoft Community.

I understand that you are facing problem with Microsoft Store Apps and games.

It would be grateful if you can reply to this question in order to assist you further:

• Do you receive any error message or code when you try to play the games or download games from Windows Store?
• What happen when you try to play the Microsoft Solitaire collection games?
• Do you face issue only while downloading games or even other apps from Windows Store?

Note: Basic information on Apps

• UAC (User Account Control) must be enabled.
  
• To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least
  1024 x 768.
• To snap apps, you need a screen resolution of at least
  1366 x 768.
• Make sure video card driver is updated.
• Make sure that Date and Time in your device is correct and up-to date.

Let's try the below steps and check if it helps:

Step 1: Try clearing the Store Cache:

• Press the Windows key + R keys.
• In the Run window, type
  WSReset.exe and click “Ok”.

Step 2: Also I would suggest you to run
Windows Store Troubleshooter and check if it helps:

1. Type Troubleshooter in the
search bar and click on it from the list.

2. Click on view all and select
Windows Store Apps and click next.

3. Follow the onscreen instruction.

Let us know if the above methods helps to fix the Store issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to assist you.

Thank You.

 

Using games from the microsoft store

Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

• Press the Windows + R keys to open the Run dialog box.
• Type WSReset.exe and click OK.
• The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.

Once done with the reset, kindly click this
link and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

Keep us updated with the progress.