Windows 10: Trouble getting sound on my buetooth headphones

Trouble getting sound on my Jabra buetooth buds. they are conected via bluetooth but I can´t choose them as main output, so sound is still playing from laptop speakers. How can I fix this issue?

:)

 

Headphone Sound Issue

Hello,

This issue could be related to the drivers on your computer or there's a problem with the headphones itself. For us to effectively assist you, we would like to ask a few questions:

• Could you tell us when did the issue start?
• Are you referring to brand new headphones?
• Have you tried updating the sound card drivers on your computer by checking the latest driver that is available from the manufacturer's website?
• Have you tried all the troubleshooting steps provided in this article? If not, we advise that you try to perform
  the steps in the article and see if it helps.
  

Meanwhile, if you haven't tried downloading and installing the latest driver from the manufacturer's website, we suggest that you try it and check if you will experience the same issue.

Do get back to us so that we can further help.

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

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I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant

 

Headphones are plugged in, but the sound doesn't come through.

Hi,

Please follow the below mentioned steps to set the Headphone as the default device:

Open Control Panel and select Sound.

When the Sound dialog appears click the Playback tab.

Verify if the Headphone is listed and the right sound card listed under playback devices.

If so, right click the Headphone device and click on default playback device.

If they are not listed, Right click on the blank space and click on show disabled device.

If the Headphone gets listed,

Right click the “Headphone” select “Enable”. Right click the “Headphone” again and select “Set as default device” from the same list.

Click “Ok”. Now remove and reconnect the Headphone and check.

Let me know if that helps.

Kind Regards,

Engr. Jamshed Muhammad