Windows 10: trouble installing camera ngw-111 wn win10

the default driver rests itself after rebooting

:)

 

camera will not work after win10

Thank you for your suggestions and advice Abdul...

As I stated in my earlier text, I uninstalled and reinstalled the driver ad nausea, search for new drivers, and went to the Sony webcite for new software, the very things you have suggested. Although there is a long list of upgraded Win10 drivers for my
Vaio there is not one for the camera. There are several for graphics and video but they did nothing to turn on the camera.

Isn't it strange that the camera should have been renamed by the installation to "front camera"? Anyway, if you can suggest something else I would greatly appreciate it.

Tom

 

Camera is not working in win10

Hi,

Thank you for posting in Microsoft Community and being part of Windows 10.

As per your concern about accessing camera on your device, do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• From when are you facing this issue?
• Have you made any changes to the operating system prior to this issue?
• Is there any error message/ error code with this issue?

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Method 2: I suggest you to install the pending updates on your device and check if it helps.

Installing the pending updates will include the drivers for your device as well, which might help you to access the camera.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Do confirm us if you are facing issues with camera app as well. If so, try the below.

Method 3: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

• 
  Type Troubleshooting in the search next to start on the desktop.
  
• 
  Click on View All on left side and select
  Windows Store Apps.
  
• 
  Select Advance and click on
  Run as Administrator.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

Hope it helps. Reply to the post with an updated status of this issue with the required information, we will be happy to help you further.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.