Windows 10: Trouble recognizing devices connected to a powered USB hub with switches

I've a Dell XPS-15 with a Sabrent USB hub with individual switches connected to a Schiit Fulla DAC/Amp. My computer doesn't recognize the device and throws an error after waking up from sleep. I have to disconnect the hub and reconnect it to get the DAC to be recognized and work. I dual-boot Ubuntu and everything works fine on that. I'd appreciate some trouble-shooting help.

OS Build: 19041.867

Feature Experience Pack: 120.2212.551.0

TIA

submitted by /u/DesiHobbes
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:)

 

my comp wont recognize an external 2.0 usb hub and shows no usb 2.0 in device manager

Hi Bob,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model of the computer?
   
2. Have you tried connecting on different ports?
   
3. Which version of Windows is installed on your device?
   
   
   

Refer the article Which Windows operating system am I running to provide
the details.



However, I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Disable/Enable quick boot Windows 10

1. Type Power Options in Start menu search and press
   Enter key to open Power Options window.
   
2. Click on Choose what the power buttons do to open System Settings window.
   
3. Click on the link named Change settings that are currently available.
   
4. Scroll down to Shutdown settings and uncheck Turn on fast startup.
   
5. Click on Save Changes, restart the device to check the status of the issue.
   

Method 2

If the USB device does not display in Device Manager, there might be a power requirement issue. Disconnect the device and perform the following steps until the device is detected:

1. Restart the computer
   
2. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
3. In Windows, search for and open Device Manager.
   
4. Double-click Universal Serial Bus Controllers to expand the list.
   
5. Double-click a USB Root Hub, click the
   Power tab, and then click Power Properties (if it is shown).
   
   
   
   Note: The Power tab displays only in USB 2.0. There is no Power tab in USB 3.0.
   
   Devices that are attached to the hub are shown, as well as the power that they require. If the total displayed power is over 500 mA, remove the devices and use a powered hub.
   
   
   
6. Continue looking at the power properties of each USB hub. If the total Power required exceeds the Total power available for the hub, then remove a device on that hub to lower the Power required number.
   
7. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
8. Remove high-speed USB cables that are over 3m (9.8 ft) in length and use high-speed cables that are shorter than 3 m.
   Only use high-speed cables shorter than 3m in length with high-speed USB devices (multifunction printers, scanners, and cameras).
   
9. If the USB device is connected to a USB port on a keyboard, disconnect it, then connect it to a USB port on the computer or to a powered hub.
   
10. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
11. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
12. Consult the manufacturer of the device for support if the device still fails to display.
    

Hope it helps.



Muralidhar

Microsoft Community Moderator

 

usb device not recognized

too many devices on the same usb hub, 1 usb hub can only give around 150mA to 1 device, but that device can negotiate to get 550mA, but in that case its sucking all the power that the specific USB hub can provide, usualy wifi and bluetooth will suck up 550mA, diabling the hub for more devices

 

Trouble with using USB Hub


I recently updated to Version 1607 and I am having problems with USB devices, specifically with USB Hubs.*
Upon startup I get a message that the recently installed USB device was not recognized.* I go to Device Manager and find that there is a*yellow triangle next to one of the USB controllers.* Here is the message:
** Unknown USB Device (Device Descriptor Request Failed)
I also am unable to connect any devices by using a USB Hub.* I have tried connecting each directly to the computer motherboard slots at the back of my computer, and each of them work.* When I connect them to a hub, they are not recognized.* I have tried each device on three different hubs to see if the problem was with one defective device.* Each hub I use has the same issue.* All of these are powered hubs which are connected to an AC electrical outlet with the cord provided.
One hub is manufactured by Belkin, another has the brand name Staples but may have a different manufacturer, the other does not show a manufacturer name.
I am looking for any information that may help me resolve this problem.* I have more USB devices than I have native USB slots on the PC.* Is there some kind of problem with older Hub devices?* By older I mean these are all USB 2.0 Hubs.* I am connecting USB 2.0 peripherals into these, and connecting the hub into the USB 2.0 slots.* I also have tried plugging the hub into the USB 3.0 slots on the computer with the same results.* The devices work separately when plugged directly into computer, but not when connected through hub.*
I am also not able to find any drivers available for any of these, and many searches come back as devices are plug and play and do not require drivers.