Windows 10: trouble shoot office activation

i want to activate my office 2019. windows 10 pro

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Having trouble activation Office 365

Error 0x8004FC12 when activating Office 2013 or Office 365

Source "We’re sorry, something went wrong and we can’t do this for you right now. Please try again later. (0x8004FC12)" when activating Office 2013 or Office 365

 

Why I don't get the trouble shooting option?

Steps:

1. move the mouse cursor on the power icon
   
2. push down the Shift key
   
3. right click on the power icon (a menu will pop up)
   
4. select the restart
   

On the restart screen, I only have the "turn off your computer" option, but nothing else. What I need is the "trouble shooting" option and I have seen the option in many online tutorials. Why I don't get the option?

BTW, there are two other ways to get the restart screen, using a repair disk and searching on UEFL. And this question is related to my other question.