Windows 10: Trouble viewing email messages

My MSN inbox is empty when I have to go through Microsoft 365. However, on my phone I can still see my email messages. What is going on? Is it possible to have two MSN email accounts with the same login credentials but different 365 accounts? how do I fix this?

:)

 

I am having trouble with my email

Hi Shirley,

We appreciate your interest in Windows 10.

Sorry for the inconvenience caused to you.

• 
  Which is the type of email account you are working on?
  
• 
  What do you refer to when you say “Email (won’t show anything)” and “calendar won't show”?
  
• 
  Are you not able to view the emails in your inbox or email folders in your email account?
  
• 
  Are you able to open the Calendar app?
  

Until you reply to us with the required information, you may follow the below suggestions and check if it helps.

Step 1:

You may try to run the Windows apps
troubleshooter through the below link and check if it helps to sort out the issue with Email and Calendar apps.

Run the troubleshooter for Windows apps

Fix problems with apps from Microsoft Store - Microsoft Support

If the issue persist, follow the below Step.

Step 2:

As you are facing the issue after installing latest update, I suggest you to uninstall the latest update and check if it helps. Follow the below steps:

• 
  Press Windows + X keys on the keyboard, and select
  Programs and features.
  
• 
  Click on View installed updates on the left navigation pane.
  
• 
  Now find the latest update installed, right click and select
  uninstall. (Update installed on 10/16/2015)
  
• 
  Click on yes if prompted.
  
• 
  Reboot the computer and check if you face the issue.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Disappearing Emails

Hi,



Thank you for writing to Microsoft Community Forums.



Provide us additional information to assist you better with this issue:

1. Which email client are you referring to?
   
2. Are you referring to notification which occurs on action center?
   

This behavior occurs because there may be a rule that is moving incoming messages to another folder in the Folder list or mailbox. If you are using Outlook and you are receiving the E-mail notification in the system tray,
then I would suggest you to refer this article
for more information about this issue.

You may also try the below suggested step clean the current views to check the emails again. To do so,

1. Press Windows + R key. Type in “outlook.exe /cleanviews” and press
   Enter.
   
2. This will restore default views and the custom views you had will be lost.
   

Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Removing An Email From Messages

This specific box isn't listed in there. Just "Email" in general is in the list. It doesn't have what I normally see in my Messages list like my Sprint email, Text Messages, Gmail email, etc......

I attempted viewing the advanced options of Email through the path you showed me, but I still don't get a list of the accounts I have setup to remove.