Windows 10: Trouble with parent settings.

Im visiting someone right now and they let me use there kids old account who no longer lives there. They removed the parental & time restrictions on the microsoft family setting site but every day around the same time it still locks the account. It says “something went wrong are you connected to the internet” when i atempt to press things on it while it is connected and has a stable highspeed connection. How do I remove these settings so the computer can be accessed at any time of the day?

:)

 

Parental Settings

Hi
Anngelique,

To better assist you with your concern, please follow troubleshooting steps on how to remove parental controls below:

• Go to the Control Panel from the Windows Start menu.
• Click User Accounts.
• Click Parental Controls.
• Click on your account photo.
• Choose Parental control off.

The steps provided works only if the user account has full access to the PC.

Let us know if you have other concerns.

 

Parental Control Settings

Hi Taylor,



Thank you for writing to Microsoft Community Forums.



We would suggest you to refer to the steps mentioned by ‘Loraine Mon’ in the thread

how do I turn off parental controls.



You can also go through
Set up parental controls for Windows 10 and Xbox One for more details.





Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.





Manjunath H

Microsoft Community – Moderator

 

Parental Controls aren't working

Hi,

The issue could be because of corrupted files. I suggest you to delete the corrupted files yourself and see if it helps

to resolve the issue, please follow these steps:

1) Make sure your children are signed out of any monitored accounts.

2) Sign in with an administrator account and find the folder that contains the corrupted files.

There are two ways to do this. The easiest way is to enter the complete file path:

• 
  On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.
  

• 
  If you’d rather open each folder individually, follow these steps:
  

a. Go to This PC

b. Open C:, open the
ProgramData folder, open the Microsoft folder, open the
Windows folder, and open the Parental Controls folder.

3) Delete all contents of the Parental Controls folder.

This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

Hope it helps. Reply with the result and I'll be happy to help you further. Thank you