Windows 10: Trouble with setting new pin code on device

One of our user's got a new company laptop. and its all set up and good to go, but whenever she tries to login, it asks her to set up a pin code. the trouble we are getting is, when we try to do that, it asks for a code that will be sent via text to her number. the text never arrives. so we have to cancel, which temporarily lets us skip this step. I've tried checking the number in her account in security settings, but it wouldnt let us view it, as it once again, tries to send a text message that we never get. If I try to manually go to settings to set a pin code, it sends a text that never arr

:)

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.

 

Change W10 Sign-in PIN from another device

Hello ToBob,

To better assist you with your concern, I'd like to know the following:

• Please verify if you wish to change the PIN of another device?

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• It would best if you can send me a screenshot of the said issue.

Meanwhile, you can check this article
to learn more about using PIN in Windows 10.

If you're having trouble using your PIN to sign into Windows 10, try resetting your PIN. Follow these steps:

1. On the sign-in screen, select I forgot my PIN below the PIN text box. If there are multiple accounts on the PC, choose the one you need to reset.
   
2. On the Enter your password screen, type the password for your Microsoft account, and then select
   Next.
   
3. On the Help us protect your info screen, choose to receive your security code either as a text or email message. If you select text, type the last four digits of your phone number, and then select
   Send Code.
   Learn more about security info and security codes.
   
4. When you get the code as a text or email message on a separate device, enter it on the Enter the code you received screen, and then select
   Next.
   
5. In the Set up a PIN dialog box, enter your new PIN and confirm it. Your new PIN is set.
   

Note: If you've just updated your computer to Windows 10, verify your network connectivity by opening
Settings > Network and Internet. After connecting, try signing in with your PIN again.

Looking forward to your response.

Regards.

 

Microsoft Passport errors during PIN creation


Microsoft Passport errors during PIN creation

Source and more: https://technet.microsoft.com/en-us/...g-pin-creation