Windows 10: Troubleshoot my Z-640 sound system.

Can anyone tell me how to troubleshoot my Z-640 sound system. It worked fine, Now I have reloaded Creative sound from the original disk, nothing works?

:)

 

System Z

Hello,

For this issue, we'll be needing more information regarding this System Z that you are having issues with. Kindly provide more details, and answer the following information:

• Is this System Z a program, system file, an unrecognized disk drive, or hardware/device?
• Did you make any changes on the settings of your PC prior to the appearance of this System Z?
• What are the troubleshooting steps you have done so far?

If you could also provide a screenshot, that would be much helpful in further assessing this issue. We'll keep an eye out to your response.

 

Sound Blaster Z does not work after lastest windows Update

Hi Robert,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Do you get any error message?
• Which is the latest build installed in your computer?
• What troubleshooting steps are you referring to?
• What is the make and model of your computer?
• Are you able to hear sound from internal Speakers?

I suggest you toRun the Hardware and Devices Troubleshooter
and check the status.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Do let us know if Sound Blaster Z works as it should. Thank you.

 

Sound Troubleshooter

Hello,

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

Fix sound problems in Windows 10

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.