Windows 10: Troubleshoot problems syncing OneDrive

HalloFrom today 02.24.2025 all shared files catalogs was change for shorts.Its not only on my acount "Sebastian Sitkowski" , but also in other what i use. *** Email address is removed for privacy ***@*** Email address is removed for privacy ***@sovrani.plHole that account not see shared files as file but as shorts.All that happend today.REgards

:)

 

Troubleshoot OneDrive sync problems

Hello Alien Notary,

Welcome to Microsoft Community.

It seems that you meet issue about OneDrive sync failure. I'm sorry for your bad experience. This can be annoying. I will try my best to help you. I have some advice for you:

1. First, OneDrive sync can be reliable. If you are using OneDrive on PC, it depends on good network connection. You need shutdown your PC after it completes. You can confirm by checking a green checked sign in OneDrive of Explorer.
   
2. You can sync again by click the OneDrive icon on the taskbar. Also, you can login into the web version of OneDrive to check if the sync is successfully done.
   
3. What's the accurate meaning of your "information"? Are they document, files or Windows configuration? I don't know the precise situation of your OneDrive sync failure, please provide more details such as screenshots and error messages to me. So I can further know your issue.
   
4. Should regard your word "return" as a refund? our community can't deal with problems such as account, bill and subscription. If you need more assistance regarding this, please understand that community members are also users like yourself don't have the ability or the right tools to looked into your account and issue refunds. So, it would be best if you contact Microsoft directly and have your return/refund request processed.
   

To contact Microsoft:

Phone: Customer service phone numbers - Microsoft Support

Chat: Contact Us - Microsoft Support

When doing a chat, type in "Talk to an Agent" to get a live support.

I hope it can solve your problem. If not, please don't hesitate to provide more details such as screenshots and error messages to me. I will try my best to help you.

Thank you for your patience and cooperation! I look forward to hearing from you.

Best regards,

 

Files not syncing to OneDrive

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues not syncing properly with OneDrive.

I suggest you to refer the troubleshooting steps in the article
Fix OneDrive sync problems and check if it works for you.

For more information, you can check the article to
Sync files with the OneDrive sync client in Windows.

If you are still facing the issue, I suggest you to get in touch with the OneDrive support team.

Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Help me troubleshoot OneDrive sync issues

Hi Iber 2000





Greetings!



Thank you for posting in Microsoft Community.



Upon reading the description you have posted, it seems that you have an issue with Microsoft 365 wherein you want to know how you can fix your OneDrive sync issues.



Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:



• When did this issue occurred?

• What were the initial troubleshooting steps that you have tried so far?

• Have you already tried the list of troubleshooting on how to fix OneDrive sync issues in this support article link: Fix OneDrive sync problems - Microsoft Support?

• If possible, kindly please provide a screenshot of the problem. In order for us to further investigate about this matter.





In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator