Windows 10: Troubleshoot problems to sign in?

I just bought my Laptop and I was setting up my laptop with my Microsoft account everything but as soon as I restart my computer . And I tried to put my same password from my Microsoft account and did not work at all . I put all the password that I remember but not working at all . So what I should do? Thank you for your help in advance . Have a lovely night Hellen Ponce Vidal Garay

:)

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Sign in problems

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how frustrating it could be, when you are not able to login to the PC after changing the password. In order to get clarity
and to assist you accordingly, please reply with the answers to the questions below.

• 
  What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• 
  Did you reset the password of the Microsoft account or the local account on the PC?
  
• Did you try entering the password using the onscreen keyboard?

If you have reset the Microsoft password and used the same Microsoft account to login to the PC. Then in this scenario, we would suggest you to plug in the Ethernet cable to the
PC for a wired internet connection and then sign in for the first time. Once signed in, then you can switch the network to Wi-Fi and check.



Also refer the steps as mentioned in this article:

Troubleshoot problems signing in



We await your response.



Aditya Roy

Microsoft Community – Moderator