Windows 10: Troubleshooting BSOD help for a newbie PC builder

Not sure if this is the right place to ask but I'm hoping someone can help shed some light on my problem here as I am relatively new to the PC world.

I just built my very first system:

**CPU** [Intel Core i7-9700K 3.6 GHz 8-Core Processor]

**CPU Cooler** [Corsair H100i RGB PLATINUM 75 CFM Liquid CPU Cooler]

**Motherboard** [MSI MPG Z390 GAMING EDGE AC ATX LGA1151 Motherboard]

**Memory** [Corsair Vengeance RGB Pro 16 GB 2 x 8 GB DDR4-3200 Memory]

**Storage** [Samsung 970 Evo 500 GB M.2-2280 NVME Solid State Drive]

**Storage** [Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive]

**Video Card** [Asus GeForce RTX 2070 SUPER 8 GB STRIX GAMING Advanced Video Card]

**Case** [Corsair Crystal 570X RGB Mirror Black ATX Mid Tower Case]

Assembly went well this is the most beautiful case, no question. Installed windows 10 home, no OC yet except enabling XMP profile in BIOS, I just want to get my system working for starters. I am getting an intermittent BSOD with a Machine_Check_Exception. There's no real consistency to when it occurs, sometimes a few minutes after start-up, sometimes the system is stable for a few hours. With each freeze, all my RGB fan leds stop cycling, pump rgb stop cycling, only RAMS stick colours keep going. It seems that this stop code could be related to either software or hardware so I don't really know where to start or how to approach troubleshooting this issue.

I tried installing all the most recent drivers from both Nvidia and MSI homepage, updating windows, same problem. I tried re-imaging windows and not installing any new drivers, same issue.

So far I have run Memtest86, which returned no negative results. I reapplied thermal paste and ran prime95 for a while with no crashes or negative results, temps stable around 76C. DskChk runs without any findings. I don't know how to analyze the minidump files. All that 3rd party apps can tell me is:

On Fri 2020-01-24 11:27:37 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: intelppm.sys intelppm+0x138F
Bugcheck code: 0x9C 0x0, 0xFFFFF8027E084B30, 0x0, 0x0
Error: MACHINE_CHECK_EXCEPTION
file path: C:\Windows\system32\drivers\intelppm.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 2020-01-24 11:27:37 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012420-6312-01.dmp
This was probably caused by the following module: hal.dll hal+0x499F1
Bugcheck code: 0x9C 0x0, 0xFFFFF8027E084B30, 0x0, 0x0
Error: MACHINE_CHECK_EXCEPTION
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal machine check exception has occurred.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



From what I can gather 0x9C issue is more likely to be caused by hardware, but I have no idea how to identify the culprit. Sorry is that wasn't very concise, I'm in way over my head and any advice would be most welcome. Cheers.

:)

 

3D Builder keeps closing

Hi Joseph,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused and will assist you.

I suggest you to run the Windows Store Apps troubleshooter by following the steps below:

• Type “Troubleshooting” in the search box and press Enter.
• Click on ‘View All’ on the top left pane.
• Click on “Windows Store Apps” from the list and follow the on-screen prompts for troubleshooting.

Also, refer the link provided below:

http://windows.microsoft.com/en-us/windows-10/how-to-use-3d-builder-for-windows#v1h=tab01

Hope the information is helpful. Keep us posted on the status for further assistance.

 

3d Builder not working

Hi Gabriella,

Thank you for posting your query in Microsoft Community.

• What exactly happens when you open 3d builder?
• Do you receive any error message or error code?

I suggest you to run the Windows 10 app troubleshooter and check.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Also do a Windows Store reset by following the steps below.

• 
  Right click on Start button and select “Command Prompt (Admin)”.
  
• 
  Type “wsreset.exe” and press enter.
  

Hope this helps.

 

3D Builder Crashing After Loading a Model

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused and will assist you.

I suggest you to run the Windows Store Apps troubleshooter by following the steps below:

• Type “Troubleshooting” in the search box and press Enter.
• Click on ‘View All’ on the top left pane.
• Click on “Windows Store Apps” from the list and follow the on-screen prompts for troubleshooting.

Also, refer the link provided below:

http://windows.microsoft.com/en-us/windows-10/how-to-use-3d-builder-for-windows#v1h=tab01

Hope the information is helpful. Keep us posted on the status for further assistance.