Windows 10: Troubleshooting BSODs

I'm having trouble identifying the cause of numerous BSODs and hoping someone can be of some help.


The first few BSODs would happen during gaming sessions which resulted in > irql_not_less_or_equal > nvlddmkm.sys. I tried updating video card drivers, then completely removing and updating with no luck. The BSODs then started to happen with general usage and I was getting different stop codes everytime. I resorted to a complete reinstall of windows which hasn't resolved the issue. I'm assuming at this point I have some faulty hardware, however safe mode is BSOD free. I'm not sure how to proceed.


BSODs:

IRQL_NOT_LESS_OR_EQUAL

KMODE_EXCEPTION_NOT_HANDLED

BAD_POOL_HEADER

CRITICAL_PROCESS_DIED


with different files names such as:

nvlddmkm.sys

ataport.sys

k57nd60a.sys

igdkmd64.sys

etc.


Things I've tried:

• sfc /scannow - before and after format, no issues
• windows memory diagnostic tool - before format, no issues
• chkdsk - before and after format, no issues.

I ran this from My PC>properties>tools>error checking. I'm unsure if the command prompt method is more thorough?​

• driver verifier (non-microsoft drivers only) - after format, multiple BSODs.

This crashed every time for different drivers even after updating or disabling said drivers.


I've uploaded the last 3 crash dumps to my google drive if this is at all helpful.

Crash dumps

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

BSOD totally random, Critical Process Died and Unexcepted Store Except


If you want to post about a BSOD, use the DM log collector to provide more information.
With the 0x7A a few parameters are important to know to suggest troubleshooting steps.

 

New FF - passwords


Hi:

If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

Troubleshoot Firefox issues using Safe Mode | Firefox Help

• Please report back and let us know the outcome, as it will dictate the next steps.
• Also: please tell us what AV/AM/firewall programs are you running on this system?

Thanks,
MM