Windows 10: Troubleshooting Error

I have a Lenovo Thinkpad Edge E531 and I keep getting blue screen errors on startup or login. And my hard drive won't let me access it through file explorer. I keep getting app errors when launching saying network error and that it can't access the file. I hit diagnose and this comes up.

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

Error 0x803C0103 when troubleshooting

Hi Julia,

Error code 0x803C0103 may have occurred to your Windows 10 due to system conflict. For us to help you with your concern, we'd like to know more information. Please answer the following questions:

• Are you trying to update your Windows 10 to Fall Creators Update 1709?
• Have you made any recent changes prior to this issue?
• What troubleshooting steps have you done so far?

Meanwhile, as our initial troubleshooting step, we suggest that you
run the Windows Update Troubleshooter and see if there will be any changes.

We'll be waiting for your reply.

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.