Windows 10: Troubleshooting hard drive failure, booted into CMD prompt, can I download a file from my...

Tried to boot my laptop but was presented with a hard drive error. Chose the trouble shoot option - advanced options - and command prompt. Then it booted up and a CMD prompt window became available. After running an available diagnostic routine discovered I did indeed have a failure with my hard drive. I found an app to help me understand more about the failure using my phone but I do not know how to access the app from my cmd prompt. Does anyone know if this can be done, and if so, tell me how to accomplish this feat?

:)

 

CANNOT DELETE A CORRUPTED FILE ON MY EXTERNAL HARD DRIVE ON WINDOWS 10

Hi Leenus,

Hard drive and other external memory storage can be corrupted on account of bad sectors which are no longer accessible or writable due to permanent damage. Your device or hard drive could also be infected by some type of malware. These are some of the possible
causes why you are experiencing the error "ERROR 0x80070570: The file or directory is corrupted or unreadable". To address this concern, we suggest performing the following troubleshooting methods:

Method 1

Check and repair disk errors or corrupted file system. This process can fix "The file or directory is corrupted and unreadable" error caused by bad sectors, virus infection or file system corruption. To do so, follow these steps:

• Back up all of the files on the hard drive (except for the corrupted file).
• Using Search, type CMD.
• From the search results, right-click on Command Prompt and then choose Run as administrator.
• On the Command Prompt window, type chkdsk /f h: (h stands for your hard drive) and then hit the Enter key.
• Delete the corrupted file and check if you'll experience the same error.

Method 2

Format the hard drive. You can manually format the hard drive to permanently remove "The file or directory is corrupted and unreadable" error. These are the steps on how to format an external drive:

• Plug the hard drive into your computer.
• Back up all of the files on the hard drive (except for the corrupted file).
• Open File Explorer and then click This PC.
• Click the external hard drive's name, click on Manage tab and then click on Format.
  
• Click Start and then click OK.

Keep us updated with the result.

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.