Windows 10: Trusted platform module problem

Hello, my computer is touchscreen and I tried to reset windows 10 and now I'm stuck in a panel that says " A configuration change was requested to clear this computer’s TPM" in there I have to choose and press f12 or esc, the problem is that since my computerer do not have keyboard I don't know what to do. I tried to press Volumen up and down and thing. I tried to connect a usb keyboard but do not work. Any ideas?

:)

 

Bitlocker and Trusted Platform Module problems

We appreciate the screenshot you sent.

This issue usually occurs because the Trusted Platform Module (TPM)
uses the manufacturer driver and not the Windows built-in Trusted Platform Module driver.

To resolve this, you can manually uninstall and reinstall Trusted Platform Module. To do so, see the steps below:

• Open Device Manager on the device on which you are experiencing the issue
• Uninstall the Trusted Platform Module driver.

Give us an update after following the troubleshooting steps provided.

 

trusted platform module

Hi John,

TPM (Trusted Platform Module) is designed to secure a hardware by integrating cryptographic keys into it. It's normally turned on as a part of TPM initialization process. To better assist you, please answer the following:

• Were there any changes made on your device prior to this?
• What is the make and model of your computer/laptop?
• What is the complete message are you getting?
• If possible, can you send us a picture.
• Did you setup any type of encryption on your computer?

We look forward to your response.

 

trusted platform module

Thank you for your interest but I have now solved the problem