Windows 10: Trusteer Rapport addon safe to use

Is Trusteer Rapport addon safe to use

:)

 

IBM Trusteer - Rapport (not supported in Edge)


If you use Rapport, which usually is a suggestion by some banks for online banking including HSBC, please note that Microsoft Edge is not supported. Comment from IBM Trusteer support below:
Thank you for contacting Trusteer Technical Support.
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Please be advised that Edge browser is currently not supported by Rapport.

For a list of currently supported browsers, click here:
http://www.trusteer.com/support/supported-platforms

Rapport cannot protect web sessions performed in unsupported browsers and its icon will not appear in these browsers.

Support for additional browsers may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind.
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However, IE11 is still available in Windows 10
/Programmes/Windows Accessories folder.

M

 

IBM Trusteer Rapport

No, Windows update does not include this as it is not an MS product.

You can also check your list of installed applications

Right-click on the Start button,

Control panel,

View by - Small icons, just so you can see everything,

Programs & features.

Look for an entry for Trusteer Rapport or IBM Trusteer Rapport and see when it installed. Perhaps it's been there a while and you didn't notice.

However, unless you decide that you had simply forgotten about installing it, I would recommend a full scan for malware.

Denis

 

IBM Trusteer Rapport

I appreciate that you should not be going through all this hassle.

The only suggestion I can make is that you ask Trusteer support how it could be installed without your knowledge. When I was using Trusteer [I ditched it earlier this year], I asked support several questions and they always replied.

http://www.trusteer.com/support is the starting point. Use one of the links on the right of that page to chat, submit a ticket or request a callback [these links are for consumer
queries - they are nothing to do with the Enterprise button above them].

Since I assume you will be removing it, here is the removal advice they gave me in 2014 [I have checked that the links are still valid] -

We recommend you uninstall Rapport (instructions in the following link), then restart your computer and delete the Rapport folders in order to verify that Rapport was removed.

You can uninstall Rapport by following the instructions in the following link:

http://www.trusteer.com/support/uninstalling-rapport

Once completely uninstalled, please reboot your computer. After computer has restarted, please confirm Rapport was completely removed by following these instructions:

http://www.trusteer.com/support/remove-rapport-folders

Please make sure to remove all the folders.

Denis