Windows 10: Trying to change account's DoB, basically impossible when Microsoft doesn't send me the...

Literally ridiculous. Before someone sends me to some article asking if I put in the right email or something- yes, I have. I have entered my email for the verification code and I literally just haven't received any code. I've been scratching my head at this for the past 2 hours and I'm getting pretty frustrated, is there anything I can do?

:)

 

Can't change Microsoft Account DOB using neither method recommended my Microsoft

I want to correct my wife's DOB from 2015 on her Microsoft Account to prevent any restrictions for her using her laptop applications.

I have followed the instructions of:

How to change a birth date on a Microsoft account

The first method doesn't work because it thinks she is a child so I have to resort to the second method of adding her to my account as a family member.

However, on the family account list, it states her account as an adult. It won't let me modify the dob.

Questions:

1 - How can I correct her DOB if I can't do it through her account or through my family account.

2 - Why does on the 'your family' list on my account say she is an adult when her dob is currently set to 2015.

Thank you...

 

Change a DOB on Microsoft Account to make Adult a Child - tried all fixes

I accessed my son's (Child) Microsoft account from my (Adult) Microsoft account and changed his DOB, making him an adult. This was to try and fix a problem accessing XBOX.

The XBOX issue is now resolved and I'm trying to change back his DOB (to be a Child again). I have to do this from his account and I get the following error message:

Your date of birth cannot be updated at this time.

NB this is a UK account. I had previously completed the step to verify his account via my Microsoft account (including the bit to add the £0.50 credit).

I logged a call with Microsoft support 01/06/2018. After screen sharing my PC they too were unable to fix the issue.

Steps they tried were:

* Removing my son from my Family and re-adding him as a Child. He is now listed as a Child in my account Family tab but he can choose [from his account] to leave the family.

* Clearing cookies etc and attempting the change of DOB from his account.

* Trying from my (Adult) account via the Family tab and clicking the Manage my child’s profile info link. However, this just takes me to a page with the message:

In the United States, South Korea and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn
more.

To manage restrictions for your children, view your family settings.

Clicking the 'view your family settings' link just takes me back to the Family page. My son is listed in my Family tab as a Child. I can see him but can't edit his profile info (presumably because his DOB makes him an adult).

Today I accessed my son's account via his log-in and, by changing his Country/region (to Canada), I was able to correct his DOB. However, when I log-off and go back in and try and change is back to the UK I get this message:

Convert this to a child account?

You've changed your birthdate or country to indicate that you're under 13 years of age. If this is true, legislation requires that an adult verify your age with a credit card.

If you aren't a child, please select the correct date of birth for this account.


I click 'Yes' and I get the same message:

Your date of birth cannot be updated at this time.

Even though I tried to change his Country/region (not his DOB this time).

 

I can't change my DOB on my Microsoft Account

HI there,

I've put in the wrong DOB on my "adult" Microsoft account and the DOB is the DOB of a child and so I now can't change it. I've tried doing it through my wife's account as we're part of the same "family" but as I'm registered as an adult it's not letting
her update my DOB either.

Can anyone help?

Thanks!