Windows 10: Trying to close my mums account as she has passed away.would like to speak to someone

Trying to close.my mums account as she has passed away would like to.speak with someone

:)

 

How do I close an account for my mother who passed away in May 2021?

After my mum passed away in 2021 I deleted all personal information from her laptop and it hasn't been used since. The laptop is still functioning and I'd like to be able to use it. I know the pin in order to log on to the laptop but I can't recall the password for her Microsoft account so I'm unable to get any further. The email account associated with her Microsoft account was closed and I am unable to answer the other security questions in order to log in to her account to close it that way.

 

How can I clean these .MUM and .CAT files from failed updates?

DISM /online /cleanup-image /startcomponentcleanup is used only clean up the component WinSXS folder and is advisable after every cummulative updates, It will clean up quite a bit of space.
If you list all .mum & .cat files in deltail view, you'd see the date and also the KB in question. I have mine listed and most of them dated back in sept. 2017
These files are owned by Trusted Installer and cannot be deleted even if you are the Administrator.
Try:

1. Take ownership of these files and delete them. If failed, go to step 2
2. Download: PowerRun v1.3 (Run with highest privileges)
   then run. Click on the Command icon to run as Trusted Installer, cd to the folder then delete them.
3. An easy way is to boot up Linux then delete them.

If those KB's failed to update, you can safely delete them. Since I have a backup image, I booted into Linux and delete them all. Once back to Windows, Manually download the latest KB4093105 that update Windows to 16299.402 by passing all the updates in between.
You can use this link from @EdTittel post #1 or use mine in post #2 of this link, whatever you feel comfortable:
Download and Install Windows Update from Microsoft Update Catalog Windows 10 Tutorials

FYI, Even in this folder, there are thousands of .mum, .cat files but they don't occupy much space. After delete all the .mum and .cat files in mine, Windows re-created 1,668 files just to install KB4093105 and occupy 22MB total.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: