Windows 10: Trying to connect my new printer

I don't see how I can use an ethernet connection on this printer - so I am relying on Wi-fi and or Bluetooth. I have excellent wi-fi - don't see how this PC runs on wi-fi and as for Bluetooth, I know I need to install it. Please advise because I NEED this printer up and running. '*Tip to all who read this - if you want a PC - buy NEW, not refurbished - tons of headaches*

:)

 

connect new laptop to old printer

Hi Yon,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about adding a printer to your device. We will help you with this issue.

This issue might have occurred due to corrupted or outdated printer drivers after upgrade to Windows 10. We will help you with this issue.

Do let us know if the drivers are compatible to Windows 10 Operating System?



Try few of the below troubleshooting steps and check if it helps you to add the printer.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow:

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to install the driver.

Step 3: I suggest you to refer to the below thread, check if your issue matches with the same.

If so, try the troubleshooting steps suggested by Greg Carmack - MS MVP
on January 10, 2016 and check if it helps.

Unable to connect my Printer to Windows 10


Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Windows 10 + printer connection

Hi murlichatlani,

Have you tried the suggestions on my initial post, in response to the original poster? If you haven't performed any troubleshooting yet, here are a couple of things you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

If the steps didn't help, you may go through this list of suggestions to fix printer connection in Windows 10.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

 

Windows 10 + printer connection

Hi Debbie,

The printer offline status is your printer’s way of telling you that something is wrong with the communication between your computer and your printer, so one of the first things to check is your printer’s connection with your PC. Here are a couple of things
you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

Aside from the above steps, I also suggest that you go through this list of suggestions to fix printer connection
in Windows 10.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.