Windows 10: Trying to create an account for grandma but it just keeps on getting stuck on a page where...

I am trying to set up an account so that I may login with it on the dell laptop I had recieved from this internship program before it closed down permanentlyfigured since my grandma needs the English practice, I would set up an account for her so she can use this laptop. I did want to remove my own account from the laptop, and yet no matter how much I factory reset or do anything I know of, it just keeps bringing up my Microsoft account as the only option with which I may log in.I tried making her a microsoft account and yet it just keeps on brining me to the last page, only for this last page

:)

 

Creating or signing in to microsoft account

Hi Gloria,

The error code that your are getting when adding an account is usually caused by the following:

• Your phone has an incorrect date and time set.
• You do not have a data connection.
• Your phone is in a "bad state."

We suggest that you follow the steps on this link to set up your Microsoft
Account on your device.

Keep us posted for further assistance.

Regards.

 

Calendar app stuck on Creating account with Gmail

No, there is no email listed on Email and Accounts. (And I get the same problem when I try to add my gmail adress (or another), it connect to gmail, then ask for permission, then the windows popup "creating account" get stuck).

https://i.imgur.com/5QMiZdS.png

ps: since I use the same email to connect with edge (the one show on the screenshot above in "account used by other apps"), I removed it but it did not solve the issue.
- - - Updated - - -

No it isn't (it's not that easy ;-) ). Cf my last answer.

Thank you guys for your perseverance!




I guess the gmail account hasn't been completely deleted, windows or the app messed up somewhere.

 

Unable to create account

Hi,

Thank you for posting in Microsoft Community.

To understand the issue better, I suggest you to answer the below questions.

• How are you trying to access this option?
• Do you have any other accounts that you are able to login?

Try to Enable the Hidden Admin account:

From Login Screen try the below steps.

• 
  On the sign-in screen, hold the Shift key down
  while you select Power > Restart
  (in the lower-right corner of the screen).
  
• 
  After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options >
  
• Click on Command Prompt, type the command and click
  enter.

• 
  net user Administrator /active:yes
  (there is a space after administrator)
  

Restart the computer to login to admin account
and then create new user account and check.

Keep us posted to help you better.