Windows 10: Trying to find a driver for a unknown device

The Hardware ID is: USB\VID_9636&PID_9300&REV_0201 USB\VID_9636&PID_9300 and the Compatibile IDs are: USB\MS_COMP_WINUSB USB\COMPAT_VID_9636&Class_11&SubClass_00&Prot_00 USB\COMPAT_VID_9636&Class_11&SubClass_00 USB\COMPAT_VID_9636&Class_11 USB\Class_11&SubClass_00&Prot_00 USB\Class_

:)

 

X800 GTO2 = Unknown Device

I flashed the BIOS on my X800 GTO2 last night and it is listed in the Device Manager as an Unknown Device. Is this normal?

 

When trying to install the device drivers manually it says "Windows Was unable to install your Unknown Device.

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Which driver are you trying to install?
  
• 
  Did you make any changes prior to this issue?
  
• 
  Since when are you facing this issue?
  

I suggest you to follow the steps below and check if it helps.

Step1: Run hardware and device troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

And also check with your manufacturer web site for the drivers.


Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Network devices listed under Unknown in Device Manager


I have a Dell Inspiron M731R laptop upgraded from Windows 8.1 to Windows 10 Home 64-Bit that suddenly quit connecting to the home network. Was using wireless, so switched to an Ethernet cable, but still no luck. I just discovered that ALL of the network-related devices are now listed under an "Unknown" tab in the Device Manager. A check of properties of each item in that folder says they are all working properly, but that obviously isn't the case. I tried uninstalling each of the 4 items, but when they are recognized again they still show up under the Unknown tab. Any suggestions would be welcome.