Windows 10: Trying to fix a computer for someone

They bought their kid a refurbed computer. He created his account on it, which is the admin account. He doesn't remember his password anymore. The email address he used for his Microsoft account he either typoed or something because he doesn't have access to it.

Is there a way to make a new admin account or do I need to reformat and reinstall? If I need to reinstall he lost his installation disc that came with it. We have the product id code though. Is there a way to make a new copy of the install disc to use with that code?

submitted by /u/BetterCallSal
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:)

 

After upgrading to Windows 10, cursor is disappeared while trying to shutdown the computer

Hi Hana,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the mouse driver is being outdated. Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

Let’s try to shut down the computer from log-in screen and check if it helps.

• 
  Press Windows key + L and keep tapping
  Tab key on the keyboard.
  
• Once it select shutdown option hit enter.

If the issue still persist, try the below steps.

Step 2.

I recommend you to update the mouse driver manually and check if this helps. Follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click the device driver and select
  Up-date.
  
• 
  Restart the computer, if prompted.
  

If the above steps did not helps to fix the issue, try the below steps.

Step 3.

I suggest you to go to the computer manufacturer and download the latest updated mouse driver and install the same.

Hope it helps. Post us with the status, we will be glad to help you.

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

Taskbar bug: switching to another window -will not appear at the front


I have been trying to fix this for months. Your solution Method 1 seemed to work. THANK YOU!!!!